DutyfreedepotReviews of dutyfreedepot.com

I never received the goods. No refund and they said it could take 8 months only if goods were returned and then they would deduct the carriage.

On 10/02/2010 I ordered carton of smokes order number 117151 for 15.99, a week later i am told the order was canceled. I get my credit card statement and it shows a charge of 15.99 on 10/02/2010. I asked Jane, Saar, and other Dutyfree depot associates if that order was indeed canceled and they sent me the cancellation number and assured me it was canceled. So I do what anyone would do, I called my credit card company and disputed the charge. I'll be damn I pay for something I didnt receive. Anyhow a couple days later Anita (another associate) calls my phone saying there was a misunderstanding and she would send out that order immediately as long as I cancel the dispute. So I say fine I call and cancel the dispute I end up getting my smokes and the charge of 17.59 was on my next statement for that particular order. I dont know why it went from 15.99 to 17.59 but anyhow i am not worried about it. Now a few weeks later I get e-mails from Jack, Saar, or the Site period saying they do not tolerate chargebacks blah blah blah and now I have a minus -1387 on my account, and getting hell like I did something wrong. Plus this isnt the first time dealing with problems on orders. Now I am getting all kinds of crap from Saar Levin, like i did something wrong. So for yall that read this, Do you think I was supposed to pay the charge even though I was told by 3 different Dutyfree depot employees that my order was indeed canceled?? After reading all these reviews and the same on other sites I see I am not the only one dealing with their crap. Im done with them and so are many ppl I told about this site. Also if you go down to September 13th 2009, there is a good review from a SAAR LEVIN, he is the product manager of the site so I think its funny how he writes a review like he is a customer.

Hi, So I ordered a box of Marlboro Lights to Switzerland. This dude, Saar Levin ( who has also reviewed and rated himself excellent below - fraudster! ) promised me that I won't have to pay import duties. I also mentioned to him that I am receiving it at a Business Location where irrespective of any preferences, the reception pays for my mail if it has duty and I have to reimburse them. Mr. Saars company actually declares the box as ciggerettes while mailing it from Israel. To add insult to injury, he even puts in this nice card inside which says " Duty Free Depot ". Yeah like the customs guys are uneducated dude!! This is Switzerland man, not some village in Israel where ppl trip on LSD. Im never ordering from a bunch of hippies again. N Saar, I sent you two emails, none of them to which you've responded! Neither have you had the courtesy to repond to my question on your forum. So if you would like to respond, don't ask me to email you again. Find my mails in your inbox and reply to them, or do so here with the world having to see what crap you gotta say! My order ID: 88570 Date: 04/08/2009

I have been unable to resolve for over two months! They took the money out of my account within two days, and haven't received a damn thing! Numerous email, many false promises, and I'm still out over $200. By the way, the second review from Saar Levin: He is the program manager for Duty Free Depot - so you can just forget his review!!

They don't ship goods from US, they are in Israel. Their goods are likely seized by UK custom. No support from dutyfreedepot. You take a risk!