Lydia D.
Not in the UK
My tobacco was impounded by customs and excise, who sent me a letter that made me feel like a criminal. No response from Dutyfreedepot when I asked for a refund. Don't buy from them if you are in the UK A couple of hours after posting this I was called by Dutyfreedepot's customer services. After a bit of wrangling over fine print, they offered to resend the tobacco I ordered. I pointed out that I had no wish to break UK customs laws and that Customs and Excise had pointed out that, even if I appealed successfully against the confiscation of the goods, I'd still have to pay UK duty, which rather defeats the point. The rep rather snappily said I clerly hadn't understood what I was doing, said he'd give me a full refnd and hung up before I could reply. hmmm, nothing in the bank account yet................................. Well hooray, full refund received! I still think it's a bad idea to order from the UK, but at least the company were true to their word!