DutyfreedepotReviews of dutyfreedepot.com

Superior customer service.

Been using them for 3 years, shaky in the beginning, but have come a long way with their service. Got my order in less than 2 weeks without a problem.

Duty Free has an excellent customer service department. If a shipment doesn't arrive, or only a partial one, they are very quick to correct the problem. I highly recommend them.

THE BEST COMPANY I EVER ORDERED FROM !

I have been a customer for years and they have always delivered. Have had a few instances where parcel didn't arrive due to USPS/Customs and they were always responsive and shipped a replacement. Some shipments take 2 to 3 weeks to arrive. My last order took 4 days, wow. Like some customers I was upset when they started charging for shipping. But if you wait for a sale it offsets the shipping costs. Excellent customer service.

Received a letter from UK customs saying my order impounded.. contacted dutyfreedepot to see if this was a normal occurrence to which I have had no reply after nearly 2 weeks.. wouldn't recommend this company at all.. wasn't actually saving much by ordering but a few friends were interested and decided to order one pack of 200 cigarettes to see if they arrived.. ###UPDATE ### Wow .. just had a call from a lovely person at freedepot.com to say I had missed their reply to my complaint and am now getting a full refund.. good customer relations makes things a lot easier so hopefully be adding a few stars to this review as soon as refund in place..

The company has excellent customer service, it is very easy to place an order. Your order is shipped almost immediately and is usually delivered within 2 weeks. I would strongly recommend this company for your needs.

I have been doing business with these guys for 10yrs(?)../ The transactions were always perfect. Over the last 9 months or so, they have had shipping issues and have raised the prices and i have had to contact them numerous times to see whats going on with the shipment. Usually it is getting returned to them from NY customs, and they need to wait for the return and resend. This takes too much time. However, after a few lame sales people were let go, the communication is much better. Thank You Steve,for keeping me as a customer. I would suggest that they provide tracking numbers to the customers after the order ships so we can follow them to the destination, instead of waiting for a problem and then reacting,