Marie D.
False advertisement. Poor customer service. Got a refund but after A LOT of hassle.
I signed up for Dutch thinking that their "see a vet 24/7" advertisement meant I could see a vet the same calendar day. This was not the case. I would've had to wait until the next morning (over 14 hours after signing up) to see a vet. After realizing there weren't any vets actually available I asked for a refund of my money. Their customer service is terrible. They declined to refund my money even though I did not use any of their services and was tricked by their advertisement. Save yourself the trouble and go to a respectable organization that values their customers. Edit: After seeing this review, someone on their publicity team got in touch and processed my refund. Upping my review from 1 star to 3 stars although they would've saved themselves all the trouble by just having better customer service.
Response from Dutch VetMar 15, 2023
Hi Marie - we're really sorry to hear you were disappointed but assure you were are not a scam. We typically have appointment availability every day in all of your states but that does depend on demand that particular day and the remaining appointments available. Additionally once you do have an appointment and a vet assigned, you can message them any time through your account and they typically respond same day as well! We will follow-up on your refund depending if the appointment was had or not as we do need to ensure our vets are paid for their time as well.