Dutch VetReviews of dutch.com

We have 6 day dogs,I love this company so convenient and low cost ,vets are amazing will continue using

I have a cat who hates being handled and traveling. I took a shot and signed up, and my experience was awesome. My kitty was having trouble urinating. The vet prescribed antibiotics and told me how to monitor him for more serious issues. Long story short, he is feeling great and never had to leave his house.

Was able to book a visit within an hour! The vet was very polite and thorough. Made the experience so much easier than trying to do the dreaded "vet visit" in person with an anxious dog.

**Update** we received our order today, it was missing a prescription!!! So we did finally get part of it. Man, how can a virtual company be so systemically bad at communication? Thats... kind of your whole thing? **original**The vet we consulted with was fantastic. After that it's been a pretty bad experience. They prescribed meds that would take several days to get, and apparently transferring the prescription to a local pharmacy also takes 2-3 days??? We decided to order with expedited shipping and received an email confirmation that it would ship the next day. That's the last I heard from them. I reached out about shipping status the next day, they said they'd check and let me know and then never replied again. I've called, emailed, even messaged the founder on LinkedIn. The website says to email customer care to get prescriptions transferred, when I did that they told me to message the consulting vet. Seems silly, but I did that, and she said that she doesn't do it and that it needs to go through customer care. Then I asked customer care again and they referred us to the vet again! So I placed an order for expedited shipping and now I can't get that either?!?!? What's the deal? It was $250 for the service and $160 for the prescriptions... how can I not get any help?

I setup an online vet appointment worried that my dog might have ringworm or mites. This cost $30 with a reoccurring monthly charge regardless if I use it or not. The vet was ok and said she would send a prescription. She also said that if I transferred it to someplace other than Dutch they charge a $10 fee. The prescription appeared on the website right away and it said delivery was 5 days but it only showed a total charge of $54. No dosage or quantity. Hiding this info prevented me from shopping around to compare prices. :-{ So my dog is in quarantine and I'm checking my mail and the web every day for tracking info or anything but no updates. After 4 days I tried to call Dutch. It was on a Thursday at 12:16 pm. The automated system said I had an 8 minute wait time, then a 2 minute wait time, then I was sent to voice mail and told to leave a message. Basically someone didn't want to answer the phone and dumped my call. So I sent an email asking for an update and tracking info on the prescription. Kat responded saying it had been shipped and provided tracking info BUT WAIT! the info she sent said nothing had been shipped and the label was scheduled to be printed later that night. I responded asking them to send me the prescription so I could get it filled someplace else since it should have been delivered by now and NOT just getting around to printing a label. I also asked them to wave the $10 transfer fee since I had given them a chance and nothing was happening. No response, so I sent it again. After 3 days I get an email saying they cant cancel an order that has already been shipped.... ARE YOU KIDDING ME!?!? They ignored my request till they finally got around to shipping it just to use that lame excuse! Completely ridiculous! So 10 days after my meeting with the vet the prescription finally arrives. ONLY AFTER THIS DID THE QUANTITY AND DOSAGE APPEAR ON THE DUTCH WEBSITE. Covering this up till after the delivery obviously benefits them because it turned out Chewy is 26.4% less than Dutch. I will never use them again and recommend avoiding them at all cost.

I placed an order on May 1st and I received an email saying it would ship on the next business day which would be May 2nd, I was patient and gave it a couple days but after Friday I still hadn’t received an email saying it was shipped so I decided to email support and they told me they would get with the pharmacy and let me know and if I don’t hear back by Monday then to reach out. It’s Monday and I have tried emailing multiple times and calling multiple times and no response whatsoever besides the automated email saying I should receive a response within the hour. I need the prescription and I don’t want to have to make appointment and pay for the appointment with her vet and pay for the same medication again. I paid for the yearly membership and I’m really wishing I hadn’t and just scheduled an appointment with her vet to begin with then my dog would be on her medication by now and not be suffering. UPDATE: I finally ended up receiving the order on May 13th. It took over a week to ship when they say it will ship the next day if ordered Monday-Thursday and I ordered it on a Monday. I will be trying to get a refund for the membership and if they aren’t able to give me one I will give them another try because I don’t want the 100 dollars I spent to just go to waste. I would not recommend Dutch to anyone. Do not waste your time or money.

I like the vet, very knowledgeable, and very specific when it comes to your pet's health. Great company.

My last vet visit was well over $200 (for a UTI). It was getting to the point where I could not afford to take my animals to the vet. Then I found dutch.com. I can have all four of my pets seen by a vet via Zoom (unless it is an emergency or shots). The vet can almost always treat them virtually. My last UTI appointment through dutch.com didn’t cost anything, other than what I had to pay for prescriptions and the monthly cost of membership. I was also able to schedule it the very next day. You can rush otherwise free shipping of medication for $10, which with a UTI is well worth it considering the money you save. If you can’t wait, you can pay extra to have it prescribed through a local vet. My medications have always come ahead of schedule. The vets are awesome, they follow up to make sure your animals are OK, you can ask questions after the appointment through the website and you can schedule follow-up visits if you need. It really was an amazing stress reliever. I love my animals like family and having to choose between paying for a vet bill and a healthy animal was getting financially difficult. The only caution I would advise is to check if vets can prescribe medication in your state through dutch.com. They have all the states listed on their website.