Dutch VetReviews of dutch.com

I wish I could give them a 0. My dog had a vet visit that lasted less than 3 minutes to get a prescription for Heartgard and Nexgard. The order for the meds was placed 6/9 at 10am and they charged my card and collected nearly $100. The order still has not shipped and I guarantee you when it comes time to return my money the refund will take forever so they can hold my cash for as long as possible. I would strongly recommend you avoid this business unless you’re willing to pay for medication in advance that may not ship for weeks. Very shady business practices. Update: It is now Monday, June 26th after 9pm on the east coast. They still have not processed and shipped my order. They are projecting Saturday July 1st. So best case scenario my dog’s medicine will take 24 days to receive from time of order. I will continue to make updates. I have been promised that this will be resolved by end of day for nearly 2 weeks now. The other days I reach out they don’t respond. Also, I called Chewy to place the order there and attempted to cancel my order with Dutch. Chewy would then call my vet at Dutch to confirm the prescription. Chewy couldn’t confirm the prescription with them because… they no longer do business with Dutch. On top of that, more than a week later they have not canceled my order. Avoid them like the plague!!!!

Daniel was super helpful, knowledgeable and professional! Thank you again for everything. Daniel! Lady thanks you also.

I love that it’s so easy to schedule vet appointments and that they’re not booked out months in advance.

The service from customer service, veterinary to pharmacy has been wonderful. Everyone is caring toward my Luna. They also show my compassion and empathy once my furry friend crossed the rainbow bridge. I appreciate the support I received.

First time user here, there were issues with shipping at first but they did a fantastic job to fix the issue. The Vet visit with Dr. Jessica March was really good, she was a sweetheart and was very knowledgeable on ears.

*UPDATE* Similar to some other reviews here, Dutch contacted TrustPilot to have this review removed claiming that it was fake and not based on an actual customer experience. I sent TrustPilot proof of service, and they verified my review as authentic. Dutch is spending their time trying to remove legitimate reviews instead of spending time improving their service. Shameful! I've never written a negative review about anything in my life. However, I feel the need to warn other people about the horrible service I received through Dutch. I actually had a great experience with my vet, Dr Brewer. HOWEVER, Dutch actually put the health of my pet at risk due to incompetent customer service. The vet prescribed two drugs for my dog, one of which was Prozac. I received the first shipment of medication on May 12, 2023. Because I only receive 30 pills at a time, I would need the next shipment to be delivered by June 12, 2023. Realizing that the website said my recurring medication order would be placed on June 10, 2023, I contacted Dutch support on June 6, 2023 to ensure the medication would arrive in time. If not, I wanted Dutch to do rush shipping (which I was willing to pay for). During the following two days I was bounced around from person to person (through email and text). I could not get anyone in customer service to properly address my concern. Finally, a person named Jen promised that she would try to overnight the shipment on June 8, 2023. It's now June 15, 2023 and the medication JUST shipped. UPS says the medication should be delivered on June 22, 2023, a full 16 days after I initially made contact with Dutch to expedite the medication delivery. With Prozac, you can't immediately stop medication and you need to wean your dog off the pills. Therefore, I couldn't just run out of the pills. I proceeded to ration the remaining pills I had, and my dog is now off the medication. When the pills arrive, I will need to reintroduce him to the medication. As you can imagine, this is not great for my dog's mental health. I plead with you to find a LOCAL VET and to avoid this service. If you have a problem, they will not get back to you in a prompt manner and will endanger the health of your dog.

Dr. Chestnut was amazing she was very efficient and professional, follow up was excellent! However, the Dutch care team member Daniel went above and beyond expectations! Never have I received such amazing customer service from any company, definitely deserves a raise and a promotion!! Needs to be in charge of the, well everything!😎

The plan was inexpensive, covered multiple pets, and I could get a video visit with a qualified vet right away. My appointment was not rushed and I felt she really cared for the wellness of my pet and his condition.