Dutch VetReviews of dutch.com

This was a very alarming and stressful experience. My dog, Belle, has an ear infection. She’s 10 and I’ve had her that whole time, so I know what ear infections look like. I made an appointment through Dutch hoping that it would be quicker than trying to get an in person appointment with the vet shortage in the industry. I have never been more wrong. We had our appointment a week ago and the website says that the medication will be processed and shipped the next business day. It has been several business days and I have only gotten cookie-cutter responses from the company and have been unable to get any updates on her medication that she obviously needs. Their website and the vet that prescribe the medication did not indicate that the wait time would be so substantial especially for some thing like an infection. There are no updates or communication from the company. And I would not recommend it. Phone number is out of service and does not work. And aside from what seem to be automatic emails that I am getting back, I think this may have turned out to be a scam. Edit: august 2023 My medication shipped after I posted this review and filed a dispute with my credit card company. Regardless, the financial investment I made was only $20-$40 cheaper than an in person vet. If I could go back and do it again, I would have gone to the urgent care vet rather than put my dog through a week of suffering waiting for medication. This was not worth it and I do not recommend it. One of the medications went to a different address and I had to order that product from Chewy. I do not recommend this service.

Terrible customer service! We could not get them to fill a script. They said the meds will be here in 5 days. They weren't. When they did arrive the order was incomplete. My dog is still in pain waiting for them to get the order correct. You can't get a hold of anyone to fix the problem. You leave messages and wait forever for someone to return your call.

The doctor was amazing, friendly, and professional. Shipping was fast and O got a discount. Very happy and highly recommend.

I’m very upset that the pharmacy has not begun to fill my order

The vet was great but service otherwise is disappointing. I paid extra to have them transfer a prescription and a week later it’s still not done. Takes at least a day for any response to questions let alone any action to take place. Very disappointing

My dog has suffered from chronic allergies and absolutely hates going to the vet. The vet we spoke to was professional and on time for our call. He had our problem taken care of in under 10 minutes. I will be forever thankful for this!

Like others, I decided to use Dutch because of the excessive costs of vet visits. I thought, why not save money on the visits that can be done online? So far, so good! I talked with the Vet yesterday. It was great! I completed the questionnaire and was immediately given appointment choices the same day! The Dr. was helpful, and he decided on a course of treatment for my dog's itching. He said I would see an option to either purchase meds through their pharmacy or have the script sent to my local pharmacy that has started selling pet meds. I thought that was a great option to have. Unfortunately, I did not see that option offered. I've decided to try ordering through the pharmacy anyway, although, with some trepidation, having read some of the reviews. I'll give an update when I receive the meds. One more thing, the design of the ordering process is missing some key features that would make it much easier to navigate and finalize my order. It needs input from users and more work.

Update: I received a flood of responses from customer service after a couple of days. The company acknowledged the situation was unacceptable and I now see a tracking number for my order. So while not a scam, it's a start-up company that seems to be experiencing some growing pains. I've updated my rating from 1 star to 3 stars. Original Review: Like others have written here, the care from the vet has been great and she answered my follow up questions right away, but Dutch's fulfillment and customer service operations are a mess right now. Customer service is slow to respond and does not provide any useful information when they do. I paid for prescriptions that have not been filled in the timeline the company gave and haven't been able to get anyone to tell me when the order will ship. Does not inspire confidence in using them as a monthly provider of meds for my pet.