Dutch VetReviews of dutch.com

Response from Dutch VetJan 13, 2025

We're so glad to hear that you had a positive experience with Dr. Panchal. It sounds like a very stressful time for you and your chihuahua, and we appreciate you sharing your story. We're thankful that Dr. Panchal was able to provide the care your pet needed during a critical moment. We value your feedback and are pleased to know that our team was able to help.

Response from Dutch VetJan 13, 2025

We are so sorry to hear about the difficulties you experienced with your pet's prescription and the overall care you received. We understand your frustration with the medication issues, the repeated incorrect address, and the challenges in uploading videos to document your pet's reactions. It sounds incredibly stressful to navigate these problems, especially when dealing with your pet's health. We sincerely apologize for the added worry and inconvenience this caused. We value your feedback and will use it to improve our processes and ensure this doesn't happen to others. We appreciate you bringing this to our attention. We will be reaching out directly.

Response from Dutch VetJan 11, 2025

We're so happy to hear about your positive experience! It means a great deal to us that you felt heard and understood by our veterinary team. We strive to provide thorough and compassionate care, and your feedback confirms we're on the right track. Thank you for sharing your wonderful experience with us. We appreciate your kind words and look forward to welcoming you back in the future.

Response from Dutch VetJan 11, 2025

We're so happy to hear that your experience was a positive one. It means a great deal to us that you felt heard and understood, and that we were able to address all your concerns. We strive to create a comfortable and informative environment for all our clients, and your feedback confirms we're on the right track. We appreciate you taking the time to share your wonderful experience with us. Thank you again for choosing us for your pet's care.

Response from Dutch VetJan 11, 2025

We are so sorry to hear that you have not received a response; if you send us your contact info, we will have someone reach out to you right away. We strive to respond to all customer support inquiries within 4 hours during business hours Monday-Friday, 6:30 am - 6 pm PT. We also have limited support late at night and over the weekends, so you should never go unanswered. Thank you for allowing us to make it right!

Response from Dutch VetJan 10, 2025

We're so pleased to hear about your positive experience! It means the world to us that you felt our doctor was professional, knowledgeable, friendly, and helpful. We strive to provide the best possible care in a comfortable and supportive environment, and your feedback confirms we're achieving that goal. Thank you for taking the time to share your wonderful experience with us; it truly brightens our day. We appreciate your kind words and look forward to welcoming you back.

Response from Dutch VetJan 10, 2025

We're delighted to hear that our service has made your life easier and that you've had such positive experiences with our doctors. It's wonderful to know that you've found our convenient, at-home vet care to be a valuable resource for your multiple pets. We understand the stress of trying to manage pet health concerns, and we're thrilled that we've been able to provide you with the peace of mind that comes with having a qualified veterinarian available at your convenience, without the need for travel. We appreciate your kind words and feedback. We're committed to providing exceptional care and look forward to continuing to serve you and your furry friends.

Response from Dutch VetJan 10, 2025

We are so happy to hear about your wonderful experience! It means the world to us that you found our services easy to work with and that you felt so well cared for. We strive to provide the best possible care in a comfortable and supportive environment, and your feedback confirms we are on the right track. We truly appreciate you taking the time to share your positive experience, and we hope you continue to feel confident and comfortable with the care you receive. Thank you again for your kind words.