Dutch VetReviews of dutch.com

Response from Dutch VetJan 15, 2025

We appreciate you sharing your experience. We understand your frustration with the lack of appointment availability and the inability to obtain a refund. We strive to provide accurate and transparent information on our website and sincerely apologize that this was not your experience. We'll review our website's appointment scheduling process to ensure it accurately reflects available times. We value your feedback and will use it to improve our services. We will reach ou to you directly!

Response from Dutch VetJan 15, 2025

We're thrilled to hear about your overwhelmingly positive experience! It means the world to us that you found our services helpful and that our team was able to address all your questions. We truly appreciate you highlighting the knowledge of our veterinary staff; they are passionate about providing excellent care and it's rewarding to know their expertise made a difference for you and your four dogs. We strive to make appointments readily available and are delighted you didn't experience any lengthy wait times. Thank you again for your kind words – we're so happy to have you as a client!

Response from Dutch VetJan 14, 2025

We're so glad to hear Dr. Wrenn provided excellent care during a difficult time. It sounds like you faced a very challenging situation, and we appreciate you sharing your experience. We're incredibly proud to have compassionate and skilled veterinarians like Dr. Wrenn on our team, dedicated to providing the best possible care for our patients. Your kind words mean a great deal to us and to her. Thank you for trusting us with your pet's care.

Response from Dutch VetJan 14, 2025

We appreciate you considering our service and understand your concern about the lack of a customer support phone number. We do have a phone number to reach us 804-494-6214. Many customers also find our online support channels, such as email and chat, to be efficient and convenient. We strive to provide prompt and helpful responses through these channels, and we are constantly working to improve our response times. We value your feedback and will take your comments into consideration as we continue to develop our customer support options. Thank you for your understanding.

Response from Dutch VetJan 13, 2025

We're so happy to hear about your positive experience! It means a great deal to us that you felt the veterinarian listened carefully to your concerns and showed empathy towards your dog. We strive to create a comfortable and understanding environment for both pet and owner, and it sounds like we succeeded in your case. We appreciate you sharing your feedback and hope to see you again soon.

Response from Dutch VetJan 13, 2025

We're so happy to hear about your wonderful experience! It means a great deal to us that you felt the veterinarian was friendly, attentive, and knowledgeable. We strive to provide a comfortable and informative experience for all our clients and their pets, and it's rewarding to know we achieved that for you and your dog. We appreciate you sharing your positive feedback and hope to see you again soon.

Response from Dutch VetJan 13, 2025

We're so glad to hear your dog is doing better! It sounds like a very stressful time for you, seeing your pet in discomfort. We appreciate you choosing our services and are thrilled that we were able to provide the care your dog needed so quickly. We understand how worrying it can be when a pet is unwell, and we strive to provide prompt and effective treatment. We're happy that the medication helped resolve the issue and that you were able to get a same-day appointment. Thank you for sharing your experience.

Response from Dutch VetJan 13, 2025

We're so happy to hear about your positive experiences with our veterinary services! It means a great deal to us that both your kitties received excellent care and that the consultations met your expectations. Knowing that the prescribed treatments were effective is incredibly rewarding for our team. We strive to provide the best possible care for all our patients, and your feedback reinforces our commitment to that goal. We appreciate you sharing your positive experience and recommending us to your family. Thank you for choosing us.