Dutch VetReviews of dutch.com

Dr. Caitlin Mason consulted with me and my 14-yr hold coonhound about options for dealing with his enlarged heart. I was impressed with her knowledge, experience, and thoughtfulness. She instilled so much confidence in me about what treatments to try, to keep my old dog comfortable and hopefully give him a bit more time. I am so grateful for her input. Glad I will be able to contact her again via Dutch, with any follow up questions or treatment. Dutch allowed my old dog to get veterinary input without a car ride or exam table, both of which cause undue stress on his already stressed heart muscle.

Made 2 appointments once we signed up with Dutch. Both were on time and professional. Each appointment was fairly short, but the vets were thorough with their questioning, and because the challenges with our pups was fairly basic, they easily made diagnoses, and offered follow up services via messenger. We also saved a LOT of money by not being required to go to our local vet, spend a hundred dollars just to walk in the door and be seen, and then tell us the same thing we just found out online. We will absolutely continue using Dutch

I used Dutch to consult with a vet about anxiety treatment for my indoor-only cat. The appointment itself was excellent—the vet was thoughtful, clear, and said he would prescribe something to help with stress. That’s what I expected to receive. Instead, when I went to check out, I was presented with a pre-loaded prescription for Bravecto, a flea and tick medication I never discussed and do not need. Because the platform made it appear as if this was the vet's prescribed treatment—and because the product name wasn’t explained in plain language—I assumed I was checking out with the anxiety prescription we had just discussed. There was no visible way to decline the Bravecto, no confirmation prompt explaining what it was for, and no mention of the actual behavioral medication anywhere on the screen. By the time I realized it said “topical” (the only hint something was wrong), my card had already been charged $317.43. This was not informed consent. I did not know what I was buying, and I was given no clear option to reject or modify what was pre-selected for me. The platform used the trust I had in the vet to funnel me into a high-cost, unnecessary product under the false appearance of continuity of care. I have no way to cancel my order, cannot reach customer service, and am now chasing down a refund for a product I never wanted and never agreed to. The system is set up to blur the line between medical guidance and automated upsell, and it’s deeply misleading. Until Dutch fixes this, I cannot recommend the platform to anyone.

This is a game changer! One of my dogs suffers from anxiety, especially with people and car travel so going to the vet is awful for her. She also suffers from seizures so added stress is no good. After a seizure episode, she hurt her eye and I wanted a vets opinion. This was so easy for Maggie and for me! The vet we spoke to was amazing and so helpful! The annual subscription was less than what I what have paid for an emergency visit to our regular vet. We also camp so to know I can reach out is such peace of mind. I am sharing this service with every pet parent I know!

Appointment felt like we met in person!😊

Dr. Skelton was ready a few minutes early, listened carefully to my concerns, and prescribed the medication my dog needed.

First, they only offer an annual subscription and it is IMPOSSIBLE to reach anyone or get any kind of customer assistance. Vet was meh. My dog gets occasionally bouts of loose stool/diarrhea. My past vets would prescribe a 10 day, 2x/day course of pills. Dutch vet prescribed only 3 PILLS. 3. Then I get an email the next day with tracking info - another 10 DAYS until I'd receive the meds. Absolutely USELESS especially since I had to pay addtional $29.50 'Pharmacy Processing Fee'. I'm convinced there are no customer service reps bc they absolutely know they're a scam. So now I've paid almost $200 for an absolutely useless vet visit and I now have to bring my dog to an actual vet so she doesn't have diarrhea for another 10 days. Infuriating

This service was very easy and quick to use. I have a larger 14 year old dog that is difficult to transport to the vet. She is also very anxious so this is perfect for us for now! I also want to mention it was very affordable. Don’t hesitate to use them. Thank you so much.