Nikki
Excellent Care and Knowledgeable Vets
First the care and knowledge of the vets is amazing. They knew what was happening with both my gsd and my cat. They were able to identify a kidney issue with my cat before I could even get him in to my local vet. Though I had to put him down due to the chronic kidney failure I was able to get some meds for him to help his pain. The only down fall I see with this company is how you get your meds. They are exclusive with CVS and if you live in a local area such as me, there may not be a pharmacy close by. Yes they will ship your meds but it takes valuable time away from your pet and they charge extra for express shipping. Also the site itself can use some improvement as trying to navigate to your previous vet call/treatment plan is difficult. They do follow up on your pet and are very responsive to your needs as well as that of your pet. If they can improve the way we can get the meds I would have given them 5 stars.
Response from Dutch VetJun 23, 2025
Thank you so much for your kind and thoughtful review. We’re truly sorry to hear about the loss of your cat—our hearts go out to you. We’re glad our team could be there to help bring some comfort and support during such a difficult time. It means a lot to hear that you felt cared for and that our vets were able to catch the issue early and provide pain relief for your kitty. Your trust in us, especially in moments like that, really matters. We also appreciate you sharing your honest feedback about the medication process. We want to clarify that we’re not exclusive to CVS—you’re welcome to have prescriptions transferred to any local pharmacy that’s more convenient for you. Our team is always here to help with that. We hear you on the site navigation and shipping delays, too. We know how important timely access to medications is, and we’re working hard to make the experience smoother and more intuitive. Thank you again for your thoughtful words and for giving us the opportunity to care for your pets. We're so grateful to be part of their journey.



