Slumbering D.
Express delivery is a lie
Got a video appointment for my cat with a respiratory infection Tuesday and was told to get rush shipping so I can get my cats antibiotics in 1-2 days not 5. I have been feeding my cat through a syringe because she is so congested and can't smell her food, so she doesn't eat. I was better off paying for a vet visit to get her meds. If your pet is sick and needs meds asap DON'T use Dutch, your pet will suffer longer than they should.
Response from Dutch VetSep 15, 2025
Hi there, thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges with your cat’s care and understand how stressful it is when a pet isn’t feeling well. Dutch is designed for ongoing maintenance care and is not an emergency service. For urgent or time-sensitive medical situations, we always recommend visiting a local veterinarian to ensure pets get the immediate treatment they need. While we do offer standard and rush shipping options, delivery can still take time depending on carriers, and we recognize that can be difficult when a pet needs medication right away. We’ve reached out here for your contact information so we can look into your order further and understand what happened. You’re also welcome to email us directly at [email protected] and reference this review so our team can assist you right away.