customer
This is a 3rd party
This is a 3rd party. We called the # on the dumpster and they said they didn't have a record of us. We tried multiple times to have the dumpster picked up. Trying not a great experience with your using this at apartments for construction and know the can will be full of misc items vs construction items.
Response from Dumpster Rental Enterprises LLCMay 20, 2025
Hi there, Thanks for taking the time to share your feedback. We’re sorry to hear there was confusion around the pickup. Because we partner with independent haulers for deliveries, the phone number on the dumpster itself doesn’t go to our team—so any pickup requests made there unfortunately wouldn’t reach us. That said, we make it a point to stay accessible. We sent several emails during the rental with our contact info and are always available via phone, email, and text. This is actually the first we’re hearing of any pickup issues. In fact, after speaking with your team, we understood the plan was to do a final removal rather than a swap—and that final removal was completed promptly once requested. We also checked your account and found no reports of weight overages or extra charges—just the original rental fee. We understand how frustrating it can be when communication doesn’t land the way it should, and we’ll keep working to make the process as easy as possible. If there’s anything unresolved, feel free to reach out—we’re here to help. Cinthya Customer Service Manager Dumpster Rental Enterprises