Gordon C.
The drop off and delivery was great, But…
The drop off and delivery was great. What was terrible was the surprise at the end when our load went over the weight limit and our bill doubled. You have to do a better job either incorporating that cost into the overall fee or warning us. (Not in fine print) Not sure how to reply so I will edit. I guess the question then becomes... Does every dumpster go overweight, because we were not overflowing and still overweight by over 12,000 pounds?
Response from Dumpster Rental Enterprises LLCJul 9, 2025
Hi Gordon, Thank you for the feedback and for mentioning the smooth delivery experience — we appreciate that. I’m really sorry the final bill caught you off guard. We try to make the weight limits and overage charges clear upfront — they’re listed in the website, order form, rental agreement, and the pre-delivery email. That said, if you felt surprised, that’s something we need to take seriously and improve on. We’re always working on making pricing more transparent and easier to understand — and your input helps us do that. If you’d like to reach out, I’m happy to walk through the breakdown with you directly. Cinthya Salas Ortiz Customer Service Manager Dumpster Rental Enterprises