customer
Information on delivery time window not reliable
I received 2 calls from the dispatcher about the delivery time window: initially I was told it would be anytime between 10 AM - 1 PM. An hour later I was called and they let me know that the delivery would be delayed until sometime between 1-2 PM, so I took off to do some errands at 10 AM; at 11:10 AM I received a call from the driver saying he was 5 minutes away from my house, so I was NOT present when the dumpster was delivered. However, they did follow my instructions and placed the dumpster exactly where I wanted it, so all good...the only ding is for a lack of internal communication between the dispatcher and what is actually happening with the delivery truck
Response from Dumpster Rental Enterprises LLCJan 16, 2026
Hi, Thank you for taking the time to share this detailed feedback. We sincerely apologize for the confusion around the delivery time window and understand how frustrating that can be, especially when plans are adjusted based on the information provided. You’re absolutely right, clear and consistent internal communication between dispatch and drivers is critical, and we appreciate you pointing this out. We will be addressing this internally to help prevent similar situations in the future and improve coordination on delivery updates. That said, we’re glad to hear the driver followed your placement instructions precisely and that the dumpster was delivered exactly where you wanted it. We truly appreciate your understanding and your acknowledgment of that part of the service. Your feedback helps us improve, and we value the opportunity to do better next time. Best regards, Cinthya Salas Ortiz Customer Service Manager Dumpster Rental Enterprises