Duluth TradingReviews of duluthtrading.com

Duluth pooped the bed this holiday season. Placed two orders in November and still have not received all items. One item was ordered in store and never got processed by the warehouse so I had to get a refund bc they had no more of what I ordered in NOVEMBER. The other oreder shipped 2 of 6 items and I Still have not received the balance. THey took my $ though. Customer service was a TOTAL JOKE. Could not get anyone on the phone, through chat or email despiter MULTIPLE attempts. Bottom Line-DO NOT ORDER ANYTHING FROM DULUTH. Unless you can physically take it out of the store, don't bother. THEY SUCK

I should have read the reviews before ordering because the negative remarks are very similar to my experience. It's been so frustrating dealing with this company. I ordered Christmas gift on Dec. 14 and received them today (Jan. 2) Of course, the recipients did not get these gifts because we are no longer in their state. I was forced to purchase gifts from a local store. I called 3 times waiting more than 30 minutes each call and finally hung up. E-mails did not work, either. I like their clothes, but refuse to go through anything like this again. How a company operates like this is beyond comprehension!

I placed an order before Christmas. The shipping was very slow, I ordered 6 items and only two were shipped but I was charged for 6. Tried calling with no sucess, emailed them no response. What has happened to this company used to have no problem, the items were on sale now I have paid double reg price for what I received.

, I have been trying to get a hold of Duluth by chat and phone for a MONTH and cannot get through. I’ve waited up to 45 mins each day and can’t get anyone so then I started emailing and still NOTHING!!! I placed an order on December 1st. I received NO order confirmation BUT ALSO NO charge/pending charge to my credit card. I waited 7 days and nothing. I checked w The credit card company and they confirmed no charge. December 7th I placed a second order. I used a different credit card and immediately got a pending charge, but did not receive an order confirmation. However, with this second order place, I did receive a shipping confirmation and then my order arrived. I thought everything’s fine but then all the sudden that first order I placed on December 1st shows up and finally after I received this order in hand, it charged to my credit card. So in conclusion, I do not want the second order and I like to send it back free of charge please.

I placed my order online December 12, requesting that it be shipped to our daughter's home in Florida where we were traveling to spend Christmas. Within minutes of placing the order online, I received an email confirmation: "We've received your order and we're currently hustling to get it ready for you. We'll send you another email with tracking information just as soon as your order ships. Your order is currently being processed and cannot be changed or canceled." 10 days later we arrived in Florida. The package was not there - which is only then when I realized I had not received an email with tracking information. I immediately sent an email asking for the status of my order. I was informed I would receive a response in 3-4 days due to the high volume of holiday online orders. Calling customer service would be over 75 minute wait time and I did not have that luxury. Day 4 I received an email announcing 'Your order has just shipped, arriving January 7th.' Christmas has come and gone, we arrived back in Minnesota yesterday, and the package is apparently still heading to Florida. I have currently been on hold with Duluth Trading customer service department, now 68 minutes. I have 18 minutes remaining. How they respond to rectify this situation will determine whether I will ever shop at Duluth Trading again. The best I can do, however, is to share my experience here, as many many others have done.

I got a $500 Duluth digital gift card for Christmas, 2024, but Duluth online order checkout will not accept the card number and pin # for my purchase. No way to communicate as their phone call recording and chat line both AI state that due to high volume wait time is 60-65 minutes. ????

Ordered Christmas gifts on 12/10 /24 it's 12/ 26/ 24 no gifts . If you call customer service, you will wait over one hour for a person to pick up the phone. Now my Christmas gift purchase will arrive on 12/30/24. I guess it's a happy new year gift.

I placed an order on December 16th. When I didn't receive a shipping notification I sent an email to customer service. No response. Placed a call to customer service and was told that my order would ship on the 23rd and I would receive it by Jan 2 or 3rd. Not too happy but I had some wiggle room because my family is coming in on the 3rd. As of today I still haven't received a shipping notice. Called again (wait time on both phone calls was over an HOUR). I was told today that my order STILL HASN'T SHIPPED! Now I was told that it will ship on December 30th and I can expect to receive it TEN DAYS after that. Apparently they only ship by pony express. Customer service refused a request to speak to a supervisor and refused to expedite shipping. Absolutely unacceptable. You are in retail. Christmas is your lifeline. If you can't do the job then you need to close your doors. What angers me most of all is that you knew you wouldn't be able to fill my order in a timely manner and outright LIED about it so that I couldn't take my business elsewhere prior to