Duluth TradingReviews of duluthtrading.com

Worst customer support 3 different stories from 3 different reps and supervisor was worst. Won't spen another dime at this store

I find it extremely annoying to constantly hear the Duluth Trading commercials during my HBO Max TV show. It plays every commercial break at least once; sometimes it plays every single ad during the 3-minute ad break. The cherry on top was that I came to leave a review about this commercial taking over my life and making me genuinely consider canceling my HBO Max membership, and I saw that the company's overall rating was below 2 stars (1.6)... This kind of advertising is ridiculous; figure out a new marketing strategy in addition to a better company as a whole.

My family and I visited Duluth Trading store in Omaha, NE as soon as we walked in we didn’t get a greet of welcome but stereotype my family because we were family of color. The lady at the door immediately assumed we didn’t have money or since we didn’t look white or of her liking assumed we couldn’t afford the clothes and advised us of the clearance rack in the back of the store. Our treatment was like the days of our heroic Rosa Parks. First of all, don’t assume nothing about someone’s race or origin lady you don’t know who I can be. This lady needs to be retrained and or disciplined about respecting diversity and all shades of the cultural spectrum, It amazes me how certain individuals in retail are hired when they have a racial disease and show it. The same lady when asked the question about a particular merch, the lady wasn’t knowledgeable but rude to my family she assumed we were ignorant in what we were asking her about in regards to the long tail shirts that was advertised on tv. The lady had no idea what we were describing on tv She told us she doesn’t pay attention to the marketing from Duluth. That’s kind of disturbing. The shirt in the store that showed long tail was same length as the front of the shirt. We were looking for the shirt that went past your rear end. Anyway, as my family and I were about to checkout ( mind you none of items were from the clearance rack and as a side note: I don’t mind clearance rack as I see them in the store as I’m shopping) and we were already close to the counter Another employee asked if she can take our clothes but we were heading to the counter. She jokingly said we provide concierge services. I assume she targeted my family as their were other customers who were of white origin who didn’t get asked the same question while we were heading to the cashier to check out. I said that is news to know at this store that they offer service like that. I was saying that in gullible way but disappointed in how my family and I were being treated.I surprisingly said to the employee if that’s the service you’re offering, can you take my pkgs to my car?My husband said to her that wouldn’t be necessary. I believe my family was racially profiled. This store needs to be looked into if they want to be a respected store for all cultures and diversity.

I was a construction worker I ordered plenty of gear from these people. I wanted a pair of gloves 2X they were tight and not warm at all. Not used to them selling garbage and I'm being charged for the return. I still have one of their smart labels for a free return. She said it would take 2 months if I use my free return label so I'm charged $8 for the return for a pair of gloves that don't fit. Very very disappointed customer. Probably won't purchase anything else

I bought TWO pairs of their "Souped Up Sweats". The pants are nice, but the belt is ABSOLUTELY USELESS. The belt seems to be for DECORATION ONLY, because UNLESS IT IS TIED OFF, IT WILL NOT HOLD.. 3 ounces of force and it loosens, so if there is ANYTHING in your pockets, your pants will CONSTANTLY fall down. On one pair, THE BELT WON'T EVEN REMAIN LATCHED! The design of the pants makes replacing the belt almost impossible... that is IF you can even find one that thin! Whoever approved the belt design should be FIRED! Too add insult to injury, THEY FORCE YOU TO ACCEPT ADS TO LEAVE A REVEIW, and they offer NO WAY TO CONTACT THEM ELECTRONICALLY. THEIR CHAT NEVER WORKS, THERE IS NO FEEDBACK FORM!

They used AI to try to cheat me. I will delete all messages from them from now on. I looked at one of their ads and got a price for something, went to another part of the website to look at a different item, then went back to the first one and found that the price for it was $10 more than it had been a few minutes earlier. They assumed I would not notice.

I am very upset. I have loved their clothing, but I just got scammed. I did not get the items I received. I did not even get items I ever ordered. You can’t get a hold of anyone and I am not pleased with the reviews I read about how no one could seem to return their stuff when these people obviously made a very gross negligent mistake.

WORST.COMPANY.EVER!!! If there is even the slightest chance you may need to send merchandise back for a refund under their 1-year warranty, DO NOT BUY FROM DULUTH TRADING CO. I have been waiting for my refund for THREE MONTHS!!! I call religiously every two weeks and am given the exact same response every time: "not sure what's going on with your account. I'll send this over to a supervisor and we'll get this handled for you right away." TOTAL BS! Be warned - this is not a company who is concerned about customer satisfaction or cares how much of their customer's time and money they waste.