Duluth TradingReviews of duluthtrading.com

Out of state businesses are required to collect and pay CA sale tax at a rate of 8/5%. I recently received my invoice and the sales tax collected was 18.5%. Well above the CA tax rate of 8.5%. I brought this to the attention of Duluth and "Heidi" responded back the tax rate is set by CA. I've purchase lots of out of state items and this is the first time I have ever been charged over 8.5%. They should be audited by CA Board of Equalization, responsible for tax collection. I have reported this to the BOE.

On June 7th I ordered an item from Duluth Trading online for their Father’s Day special. Up until last week they were GUARANTEEING delivery by Father’s Day. I called on Monday June 15th for tracking info. I was told it was to arrive the 17th. It did not so I called again and was told the ordered delivery date got moved to the 19th. It did not come. Called AGAIN and was told the carrier postponed the delivery to the next day (today) 6/20. Did not come. Made my last call to them and they told me it will not arrive until after Father’s Day. I asked if they were willing to do anything for not sending it soon enough to arrive on time and they said no. I asked to speak with someone higher up. That person offered me a whooping 10% off my next purchase from them! I said there was no way I was going to order from them again. The woman I spoke to before this man was basically like oh well you’re out of luck on this one. I would not recommend ordering from them if you expect to get the item by the delivery date guaranteed.

You have the rudest customer service I have every delt with. He started out bad with rude tone on top of the question i asked he treated me like an idiot. I will never order from this company. I have also had bad experience with in store shopping. Do you actually see how many rude sales associates you can hire. F..k this company.

There are no "free returns". The company claims to have "free return shipping", but the company charges a $7.99 postage fee, which is deducted from your refund. This means that if your order is under $7.99 or barely above it, there's no point in returning it since you'll just be losing money. Their "No bull" policy is BS. Don't bother shopping at this company when there's plenty of others that actually offer free return shipping without hidden fees.

Takes 2 months for a return on items. Company is fully aware of the situation. I will never spend money again with this company. It's absolutely absurd!

Ordered gifts for Christmas on November 17, I’m in Phoenix area. Got shipping notice on 18th. Sent from Nevada, to Georgia, to Indiana and back to Nevada! Called and was told they used the post office!! The poor delivery handling will delay my ability to send this gift. Don’t order from them if you need items quickly! Even if it’s “express” you may not get it quickly. It’s the 26th and the package just left Nevada!—again!! It’s now the 28th and no delivery! I think someone could walk it from NV to AZ in this time. Found out they sent order back to warehouse! Friday morning I flew out and had told customer service NOT to resend if it could not be in my hands Thursday, but of course it arrived after I left so had to have a neighbor retrieve and mail to me! Just the worst service ever!!