Tina H.
False Guarantee
I purchased 2 pairs of pants for my son last November for Christmas. He lives in Chicago and I live in Michigan. I just recently found out from him that 1 of the pants the knee tore when he slipped and fell on the ice this winter. I just called and spoke with a customer service agents who read the fake guarantee policy to me and told me that the pants are not guaranteed under this circumstance. She said this falls under the negligence and misuse policy. As I told her, my son did not slip and fall purposefully so he is not negligent and if all workmanship is guaranteed that should include the material. When I asked to speak with a manager about this, I was put on hold, only to be hung up on a few minutes later. This is the copy of the fake guarantee on website: "We stand by the craftsmanship and durability of our products. If you are not satisfied with any item you purchase from Duluth Trading, return it for a refund within one year. After one year, we will also consider returns for items that are defective or don't perform as designed. No Bull means if something goes wrong, we will always treat you right." It says that they stand by the durability of their product, obviously not! It says if something goes wrong we will always treat you right, obviously not! It also says that we will consider returns that are defective or dont perform as designed, obvious lies! All the rest of their policy that was read to me on the phone is not on the website, so that is deliberate withholding of information. Basically everything that was read to me over the phone by service agent negates the guarantee for anything being wrong with your product, unless you return them when they are brand new. So the guarantee and advertisement of the guarantee is total bull! I bought these work pants on the belief of a guarantee that is a lie! Total misrepresentation. I hope that no one else falls prey to your misrepresentation and lies!