Duluth TradingReviews of duluthtrading.com

My last several orders have had briefs that did not last long. They got loose very early and give no support. Very disappointed in the quality. Guess it's time to move pn.

What can I say that wasn't said in the previous reviews, I ordered 3 pair of their underwear online and had them shipped to the store. I received an email telling me the order was at the store so I went to pick it up and it was only one pair. I told them I didn't want to come back 3 times so I would wait to come back for the rest until both arrived. I received emails for both pair and called the store who said they weren't there. I called customer service who said the store was wrong and them had to make calls back and forth while they disagreed only to get to the store and the store employee who was super polite was correct the entire time so now regardless of my effort I had to spend more in gas money to pick up up my order than that underwear cost in the first place! Then to top it off they offer zero kind of discount or reimbursement for my time, gas, and frustration. I advised them to cancel the last pair and they said they did. I didn't have any faith so called later to make sure it was cancelled and of course it wasn't so the rep told me she took care of it and it was cancelled for sure this time. The very next day I get an email and a 3rd CC charge saying my order has arrived!!!! How if it was cancelled multiple times! So they put you through all this and then charge your card once for the total price and then again for each individual item until the order is complete tying up twice the amount of your order until the first authorization falls off. They have some great underwear and store employees but I promise if you want to purchase form them NEVER order online!!!!

Spent thousands over the years here, long time customer. Totally different company now. Ordered a pair of pants on sale and to get free shipping, I ordered some socks(11/04/22) Email says pants are out of stock until Dec 31st. No big deal, no rush. They send the socks and charge shipping???? 12/28/22 get an email: order is cancelled too bad so sad. Huh? I email them asking "are these pants discontinued? Why wouldn't they just send them when they were in stock?" They just phone it in telling me if I want em, order em again at full price. That was my last order. Things have changed @Duluthtrading for the worse unfortunately.

Worst company they are a total joke after 5 emails no one calling back I have a jacket a year old and the leather is peeling off everywhere there clothes are JUNK!!! DO NOT WASTE YOUR TIME OR MONEY!

Quality of the long sleeve jerseys has decreased: thinner fabrics, less warm, less durable-used to recommend, gift others, now would not suggest. Duluth employees don't seem to communicate well with their different departments; mail order, store -fyi: Duluth charges (shipping) fees for returns but is is suggested might waive fee...hmm?!- Wanted help while doing transaction to get prices offered in, by their promotional emails...needed help while doing transaction...needed help with return...there was lots of online emails, (emails come from four or five different addresses -hard to keep track of spam, solicitations, real people, web surveys-. Not good that online customer service department blames technology, the customer, the in store representatives...Online did not know items had been returned, implied their own representative did not do return correctly.... Even reached out to Duluths corporate office local better business bureau but the information-names had on their site was not current...called Duluth to ask for specific person the women/woman that answer the phone at corporate were not familiar with names or who to connect you. While very nice but don't seem to be able to get to right people. They supposedly message them or email them but transferring via phone was a problem...This customer does not care if employees may or might not be working at home...Customer wants to be able to talk to correct helpful people...Duluth it had been suggested for you to not email customer, was emailed many times, suggested to not be called was called many times, -had asked for helpful person to talk with -took lots of effort- your staffing issues, quality of product issues, inventory control issues, and other issues...like trying to resolve a problem yet the department needed is not open on weekends(which is fine) just do not bother me all weekend long...your problems are not supposed to be the concern of customer. The customer indicated would do best to correct the problem Duluth had with supposedly (to paraphrase) giving back, chargeback, refund, credit to much money but Duluth representatives had to give time to see receive documentation - paperwork indicating what was problem ...as at the time had no documentation indicating what they were declaring...Still have not seen all the adequate numbers but anyhow have done what could be done, so would not have to deal with online/mail order people anymore. Based on the hassles troubles online shopping representatives, people created... This customer would not be in a rush to suggest to anyone to shop at Duluth online, website. One of the other items... received quite a few customer service surveys(perhaps four) -Meanwhile early on requested not to be put on any mailing lists of any kind- Anyhow could not even open-click on link to the surveys to fill them out. Tried to cut copy and paste but not as simple as could, should be, filling out the survey.

I purchased many expensive mens bucked naked underwear and about 20 of them lost the elasticity completely in the waist. I returned them with a note asking for some kind of refund or credit and never even heard back from them for weeks. I had to send several emails just to find out what the status was. No one ever got back to me. Finally, they responded that it was normal “wear” and discarded all of them. They never even considered refunding my shipping cost or provided a credit to purchase other items. Terrible customer service and the company doesn’t stand behind their products. Buyer Beware before you buy anything from this company. I’ll support local retail shops next time when I want to spend $20-$25 each for briefs!!

Ordered 5 pair underwear and fleece lined pants for my husband. Received a woman's button down shirt and 5 pair underwear. Contacted customer service immediately. They told me I WOULD BE RESPONSIBLE FOR DRIVING TO THE UPS STORE TO RETURN THE WOMAN'S SHIRT... Let me reiterate. DULUTH sent me the wrong item. I contacted customer service and I am told that I HAVE TO SPEND MY OWN MONEY TO DRIVE TO THE UPS STORE TO RETURN THE WRONG ITEM BACK TO THEM. Absolutely, UNBELIEVABLE. So. I am sending everything back now. AND I KNOW there's going to be a problem with the refund because the return is going to have a woman's shirt not the men's pants that I ordered. THEY LOST A LONG TIME CUSTOMER WITH THIS. HEATHER LYNCH HEITZ

I ordered 2 Coolmax shirts from Duluth Trading Company. It took 2 weeks for one shirt to arrive. I heard nothing about the status of the 2nd shirt; nothing. I then emailed Duluth and told them my second shirt has not arrived yet and wanted to know when to expect it. This is what they wrote back: Thank you for your recent email. We apologize that sometimes products sell better than we expect them to, and sometimes we end up short. We always hustle to get them back in stock as soon as we can. Unfortunately, there are also times when we are unable to re-stock some of our products, including clearance items Men's COOLMAX Wrinklefighter Short Sleeve Shirt. Be assured you were not charged for the shirt nor charged shipping. We sincerely apologize for any inconvenience this may have caused you. Sincerely, Kay K. Customer Service To sum up, Duluth Trading must have a very poor distribution system if a customer orders a product, indicates its in stock and then never ship it or notifies you. I run a small e-commerce site and my inventory levels are automatically updated when a customer places an order, that product earmarked and fulfilled for that customer...period. Whats more is the email response is lackadaisical, lacking empathy. Also their email doesn't indicate in my particular case whether the shirt I ordered is discontinued and canceled or whether its in perpetual backorder. No discounts were offered as to make-up for the mistake; nothing but hollow words to tick one off. Someone in management needs to be replaced. Duluth Trading is dead to me...and should be checked off your purchasing list.