Duluth TradingReviews of duluthtrading.com

They keep shipping this by post office. The post office is terrible at delivering packages. Post office lost a package from Duluth. I contacted Duluth and they said they would for sure ship it UPS. Nope. Shipped again by post office. It will never arrive and I’m out $200 for a winter coat I will now have to buy from a different retailer.

My boyfriend is a landscaper who also does fall and winter cleanup and plowing. He ordered a sweatshirt weeks ago. Recently, we got a package that included women's BOOTS. Called customer service, they apologized and said they'd ship his sweatshirt out ASAP with 4 day shipping. It's getting cold out. He didn't buy it for fashion, he bought it so he can stay warm while working outside. We just got his "corrected" shipment in the mail and it's women's shorts this time. Are you kidding?? What is going on that a simple order for a single sweatshirt has been messed up twice now. I've never had problems in the past ordering from Duluth but this is wild. And now weeks after he should have received a sweatshirt. Moving forward we'll have to take our business elsewhere with reliable fulfillment and shipping.

I had an absolutely dismal experience with Duluth Trading Company's customer service recently. I ordered some shorts that arrived in the incorrect size. Promptly, I facilitated an exchange via their online platform, printed the return label, and dispatched the items on the very same day. A seemingly reassuring email popped into my inbox that very evening stating they had processed my return. This reassurance, however, would prove to be a facade. Two grueling weeks of waiting later, my replacement item was still nowhere to be found. When I contacted customer service to get to the bottom of the situation, I was met with alarming information. They hadn't actually processed my return because the returns department was backlogged by an astonishing five weeks. The initial email, I discovered, was merely an automated response, serving as nothing more than a hollow confirmation. The representative admitted it might take three more weeks before they even open my return package, let alone process the order. She defended this inefficient procedure by stating that they are not Amazon and this is how they prevent fraud. The alarming part was the candid acceptance that there was absolutely nothing she could do to expedite the process. Exasperated, I requested a cancellation. After being put on hold for an additional five minutes, the agent found the procedure to cancel and pledged to work on it. However, she had no estimate as to when this would be accomplished. This meant I was left hanging in a purgatorial state of uncertainty, even after seeking to withdraw my order. While Duluth's products might be commendable, their concept of customer service is painfully lacking. This ordeal has left me questioning their commitment to customer satisfaction, as a company that values its customers should offer more streamlined, transparent, and efficient service. My advice: Proceed with caution when dealing with Duluth Trading Company.

bad broker , always flagging my reviews,keeps stealing from me but thanks to the company in my title or headings I was able to get back my money back ,they are top amazing

Ordering is difficult. No email confirmation received and then with no notice my order was cancelled. When I contacted customer service they said I had not confirmed my address. No one asked me to. Now they won't process my order and say I have to reorder. How do I know that one won't be cancelled and how can I get the same sale price?

Constantly emailed promotions that are never usable. Essentially a form of 'bait and switch' marketing, which wastes peoples time and is unethical (sometimes illegal). Now on my no fly list.

Have been wearing the flex fire hose pants for over 5 years had over 15 pairs of those pants. Just bought 5 more of the exact pairs and they are a complete different size , they are smaller in the waist and in the legs . So I went up a size and they are way to big. They have obviously Changed their design.

1st order from Duluth Trading Company and they get entire order incorrect. But pardon their mistake! You'll be the one on the hook for return shipping, even though they got it wrong!!! Never again!