Duluth TradingReviews of duluthtrading.com

How a company goes from so good to so bad is beyond me. They never even respond to customer email about issues and I sat on hold for almost an hour before giving up. They shipped me the wrong product and then I had to pay to send that back and get the right one, thankfully I only lost $15 over it. Will never shop here again. Buyer beware

Please do not shop online! Purchased sweatpants in a medium and they fit extra-large. Unfortunately, I am stuck with paying the return fee of $7.98!!!! Also, tried contacting them by email and phone with no luck!!!! PLEASE DO NOT SHOP HERE!!!! BIG MISTAKE.

Ordered a pair of boots received only one in the box. Now item is out of stock so no boots. First and last time dealing with them. I should have looked at reviews.

Im contacted the BBB and hope that will resolve my issue. This was my experience: I placed 1 online order, however my bank account had 2 withdrawals for DTC in 2 different amounts. Their online chat shows its not working and to contact customer service. Contacted customer service the first 2 times waiting 30+ mins. The first time it was like someone answered but no one said anything the music stipped the line was still connected. Then the 2nd time the music stops like someone is going to answer and then a fax like sound cones on. Im still on hold for my 3rd call at 45mins. I emailed their customer service and also messaged their facebook page! I even requested a call back. If they treat their customers like this I cant imagine how they treat their employees. Constructive criticism: Dont offer online shopping unless you have the staff to assist. Sadly I will never shop here again due to this experience and plan on returning everything I ordered online.

VERY BAD customer service. Extremely long wait times on phone. I am at 3 hours as I write this and still have not talked to a live person. Just bad music and repeating to please stay on the line and that I am being connected with a customer service representative. There is a good possibility that my phone battery could go dead. The simple problem is that my order is incomplete although it is listed as complete. And since it is a gift for Christmas and I ordered it so that it would get here early, I am so disappointed. All I want to do is get the rest of the order sent before Christmas. I will not be ordering again from this company. I have lost all faith in this company. Duluth will never be included in consideration for gifts or for purchases. UPDATE: Duluth did correct their error and sent the rest of the order in time for Christmas.

Women's puffer jacket was very flimsy and cheap looking. It was also way oversized! Neither the medium or small fit me. I sent it back due to poor quality and sizing. Obviously, I did not exchange for an extra small, since the product was or such poor quality. $7.99 to return the jacket because I was returning and not exchanging. What a rip off! Never again will I order from Duluth Trading.

Do not purchase from this company. They have quality Adams but there is a clone of the trading company that just ripped me off of nearly $100. When I called to check on my order, they said that that wasn’t one of their order numbers. They said they knew they had a clone and had been trying to get it taken down. Apparently they didn’t try hard enough. The clone uses their trademark and there is that copy of a sale. There’s no way that you can tell that you are being taken advantage of because it looks exactly like their receipts.

Worst online store ever. No customer service and no customer support. There is no way that I will ever do business with this company again if you do wish to buy some of their clothing, I suggest the only way to do that is at one of their stores because they’re online ability to deal with things is zero or right next to zero