Duluth Holdings Inc., which primarily sells goods through its Duluth Trading Company brand, is an American workwear and accessories company.
Duluth Trading (duluthtrading.com) has 303 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Showing 222 reviews with 1 star · Clear filters
Ilan S.
DO NOT order from them online. Wow. You cannot arrange for an easy exchange at all. I will have to contact my credit card company and just get a refund. They do not pick up there phone. They do not reply to emails in any consistent manner.
Sharon W.
Horrible customer service. Called 2 times today, over 45 minute wait and still no answer Decided to email customer service. 4 to 5 days for a response......buy somewhere else
JimR
What horrible customer service. They accepted my order and have not given me any shipping or tracking data. Waited on the phone for hours. Also tried chat and email. Horrible! Buyer beware Update as of Dec 20th. No confirmation yet. Will contact credit card to cancel charge due to fraud.
Arthur
Tried to cancel order. No one answers their phone or responds to text bot, or email. Took my money before shipment. No shipment date set.
Weevil
I’ve tried again to order from this company. As with the last time (approx 1 year ago), my order is accepted, my payment is valid and I’m sent a receipt. Now my order won’t track (not acknowledged as being a valid order), Duluth will not answer their phone, online chat or email to troubleshoot the problem. To say that their customer service is a joke is an overstatement. As far as I’ve experienced, there is no customer service. I’m done with this company.
Nancey
They will send you the wrong item, ask you to ship it back, then tell you that the item you actually ordered is out of stock. So you'll never get your order and get stuck with shipping chores. Stay away.
Hugh
Ordered several items, put in my cart, when I went to check out, several items were missing and other items went back to normal prices. Bait and switch at its finest…
Peter G.
Horrible, deceptive company.they just lie to you when you have a problem and rip you off for there mistakes, they sent me the wrong items and want to charge me for the return instead of sending me the correct order. Incompetent thieves.