Duluth TradingReviews of duluthtrading.com

Should have read the reviews. Placed order over a week ago, received email confirmation. No shipment. I've e-mailed, called, tried to chat. Impossible to get a hold of anyone. Crazy high shipping charges. Horrible company. This was my first and last order from them.

Put in a web order 12/7 - site claimed 8-12 days shipping time. Now 12/13 and the order still has not been processed and I cannot cancel or upgrade shipping to get it before we head out for the holidays. Lesson learned - DT needs to make some significant investments in their logistics, WMS, TMS and OMS capabilities before I will consider ordering online from them again.

Placed order on 11/27. They created a fed X label on 11/29, but never gave it to Fed X. After waiting an hour on the phone was told I would receive it the next day. When that didn’t happen I waited another hour on the phone, then explained the situation. I was told by customer service that she worked from home and couldn’t speak to the warehouse. Huh? Asked to speak to supervisor Dawn who assured me she would order a new one, and overnight it. Didn’t happen! Called again, waited another hour, and spoke to another supervisor Kathy who couldn’t help, but assured me when and if it ever went out, it would be overnight. Asked for some compensation, and Kathy said she would credit me 10%. Also, didn’t happen.

NO customer service from Duluth Trading. No phone support ever found. The chat support deaded ended after the first minute. Had to wait a full hour to finally reach a chat agent. NO reply at all to an email inquiry I sent to customer support. Order was slow to be fulfilled. Arrived 16 days after order placed. I will not order here again.

I was a huge fan of Duluth Trading Company a decade ago, but they are not the same company. The customer service is non-existent and the shipping situation is shockingly bad. Orders have weeks-long ship times, and are often wrong once they arrive. Customer service is non-existent. No one will pick up the phone, answer an email, or respond to live chat.

UPDATE: I finally talked to customer service after an hour on hold and the lady would not tell me when or if my item was shipped or processed. I was not allowed to cancel or get a refund on my order. They would not tell me if my package would be here in time for Christmas. I informed customer service I was recording this phone call and said I have now documented that they are refusing to tell me anything about my order and refusing to cancel or refund it. I told her I would contact my credit card company and issue an alert and then contact Better Business Bureau, which I have done. The customer service agent flipped out, said I was not allowed to record her and then transferred me to “someone else” who never picked up. Duluth wrote back to my complaint to the BBB lying about my experience and said “a customer service agent has met her needs.” Absolute garbage! I asked for my order to be cancelled or refunded based on my experience and they refused. I rejected their response and am still continue my complaint against them because at this point it is getting close to fraud. They hold your items hostage, won’t tell you anything, and force you to buy them by refusing to cancel or refund once they have taken so long you don’t want them anymore. Disgusting! ORIGINAL REVIEW: Worst company ever. Worst customer service ever. Never buying from them again. Never received my order and no customer service would help me. I’ll explain in detail below: I ordered a Christmas present from Duluth on Dec 5, 2024. I quickly got an email from Duluth confirming my order and a confirmation from my credit card company that it had been charged for my purchase at Duluth. It’s been 6 days and no information has been updated or given on the status of my order. No response on if it had been processed or shipped. I tried emailing - no answers and the only auto reply I got was that maybe they would contact me in 3-4 days to respond. After email didn’t work, I then tried the chat for 2 days… waiting hours. No response. I finally called their customer service and no response. I’m currently on hold with them again right now. So far it has been 29 minutes and every 5 minutes they say my wait time is 1-9 minutes. I’ve been charged for a product they haven’t sent, won’t confirm is processed, the tracking doesn’t work, and no customer service to help me. My next response will be to contact my credit card company and cancel my order and then I will send a complaint to the better business bureau. This is fraudulent business!!

I ordered 2 pair of pants on the 29th, today is the 10th and my items still haven't shipped. Waited on hold for 1.5hrs to talk to customer service and they told me to wait more. I canceled my order.

71to 75 minute hold times for customer service to be hung up on in the last 5 minutes. No live chat. There is no one to talk to. Orders are confirmed, then no shipping information. If there were negative stars they would be -20