Duluth TradingReviews of duluthtrading.com

I'd give a zero if I could. Placed an order over a week ago. Email confirming my order. No update on shipping, my account shows no order placed. Credit card had shown order amount pending, now nothing on my credit card. Confident that I am now having to find other Christmas gifts last minute.

There is no customer service to speak of...phone wait times are ridiculously long - 60-90 minutes. Chat is just as much of a joke and no response to email! Ordered 2 pr boxers on 12/1/24. Supposedly shipped, supposedly delivered on 12/17 - then notified they were mistakenly sent somewhere else. Tracking then said delivery on the 18 - then the 19 - then the 20 & 21. NO BOXERS!!!! Do Not Do Business with these people!!!!! The absolute worst!

As a couple of the other reviewers have mentioned, customer support is terrible. Was on hold for an hour and a half only to be told my order won’t be delivered until January 2nd! Three weeks for delivery is ridiculous, especially when they don’t even offer expedited delivery. In addition, I didn’t even sign up for the discount if you opt in for email advertising and I’m getting bombarded with emails from them. Of course, none of the emails tell me the status of my order!

This is a great company as long as you go to a store or nothing is wrong with your online order. They sent my order with half of my items missing and replaced by completely wrong items. After waiting for an hour and half on the phone a customer service agent finally talked to me. I tell them the issue and then they put me on hold again before hanging up. After another 1.5 hours I still haven't been able to contact anyone. Something needs to change with their customer service department so they can actually handle issues when they come up.

I’ve always had a good experience with this company because I never had to return anything. But a shirt that I had bought for my son for Christmas was too big and it was a Christmas shirt so I returned it immediately and they had it in their possession by 5 December. You cannot reach this company now by phone not by text. They will send you an email saying they’ll get back to you in 3 to 4 days but they never will. He will not have this shirt for Christmas. I will absolutely never buy a thing from this company again, the worst customer service I’ve ever experienced.

What a huge disappointment with my order!!!! I placed an order on December 11th and just heard back today December 19th and the email started with "well oops....." That is unacceptable telling me one of my items are no longer available. I placed it order 8 days ago, you already charged me for my entire order and you said in the email that we won't charge fir the item I would never recommend this company to anybody just awful!

NO CUSTOMER SERVICE. PLACED AN ORDER ON 12/2/24 AND PART OF THE ORDER IS MISSING AND ITS NOW 12/19/24. THEY'VE MADE IT IMPOSSIBLE TO CONTACT CUSTOMER SERVICE WITH WAIT TIMES BETWEEN 60-80 MINUTES WHENEVER I CALL THEM. NO RESPONSE TO MULTIPLE EMAILS.

Made an order on cyber Monday. Duluth decided to use a low quality shipping carrier. ONTRAC they are TERRIBLE. Do you own research on this company they are trash. The VIP of shipping must not have heard of google search engine because a quick search would tell you everything you need to know about them. They are constantly losing /stealing packages. After waiting and hour and half to speak to a person at Duluth because they did not plan accordingly for the holiday season I was informed they would not fast track any shipping to make the issue right. ONTRAC claimed they tried to deliver the package on December 13th but was unable to due to "safety concern" I live in a single family residential neighborhood. The time in question I was also home. Like many others now I have security cameras ONTAC never was at my house. And now on December 19th they still have no attempted a redelivery. Duluth says there is nothing they can do about it or ship another order. They decided to put their reputation on line by hiring the lowest bidder now I will not be receiving my gifts in time or at all. DULUTH does not stand behind their name I would never recommend this company to anyone.