Duluth TradingReviews of duluthtrading.com

I think Duluth has nice clothes. However, I'll NEVER shop with this Co. again. I ordered my family's gifts On 12/8/24. After a week and three days called to see where my order was. I was assured my order would be delivered in time for Xmas. Received an email for delivery on 9pm 24th. Never came. Called Duluth at 930pm Xmas eve. Was told didn't know where my order was. Today, Xmas, I've no presents for my family. Thank you Duluth, for a DAM bad Xmas morning! You're heading for Bankruptcy from your poor service!

Nightmarish customer service in that you are offered 3 ways to communicate with a rep, but they all involve long waits. I finally got through on phone and explained that the tracking for OnTrac said my package was delivered, but no it was not. They finally agreed to refund my card, which they said would take 3 - 5 business days. The kicker is that after two weeks of "it's on the truck" and "no it's not," it arrived in a tattered package after they agreed to refund me. Am I going to wait over an hour on the phone to let them know? Nope, I wrote an email. Maybe they will respond, but they didn't respond to any others except with a "bot" telling me they'd get back to me. The rep I did talk to was kind and understanding. Her name was Jessica, and she was the only plus in the whole situation.

By far the worst when it comes to shipping. Placed an order before thanksgiving and still waiting on one item out of 6. Shipping says two items were shipped together for the last items I am waiting on and then delivered today,get an update that the other item that’s not with it is now shipped today. Emailed them and all I get back is “sorry we’re busy” well so is everyone else. First and last time I will ever order from this company.

I placed an order on December 12th and it didn't ship until Sunday, December 22nd! If that's not bad enough, Duluth sent it USPS and I won't receive it until December 30th. When I called about the order after not receiving any information for a week, the wait to speak to someone in customer service was 52 minutes, so I just gave up. Pathetic!

DO NOT ORDER FROM DULUTH TRADING CO. I've been a huge fan of their products on the past, but they are clearly now selling products they don't have in stock, but they don't tell you that in advance, and they don't honor refunds regardless of the issue. I ordered November 29th, one coat for my husband's main Christmas Gift. It was on sale, and in stock, yet it's been a month, there NO TRACKING UPDATE, no ability to chat or text customer support....you can only call their 800 number t0 hold for a minimum of 80 mins which I've done several times but was never answered and I had to hang up to take care of my kids. This is preposterous!!!! Tomorrow is Christmas eve and I now have no new coat for my hubby. I wanted to pay extra for expedited shipping, but only standard 7-10 day was available. They charged me $200. But still the item has not shipped. They are using our money to buy more out-of-stock inventory because THEY failed to properly ensure they had the man power to support the busy Holiday season. I run a very large, successful e-commerce store, and I am a one woman show. I do tens of thousands of orders per month, and have never once offered an experience such as this to my customers. This is. Deal breaker for me...I will never again order from a company that works this way. This may just ruin them. Very sad....whoever at Duluth Trading Co. gave the thumbs up to hiring Ontrac should be canned. It's a known fact Ontrac is a bunch of crooks. But now I see you, Duluth, as Duluth Trader Co. because you continue selling items that you do not have in stock, even though you say you do, and won't give refunds....that is a bunch of bullshit. You made your bed....

If I could leave zero stars I would. A. I ordered on December 15th and B. it never shipped which I found out today when I reached out because the tracking had never updated. It took 45 minutes for an agent to come into the chat. They said it would ship tomorrow. December 24, imagine that you can't ship out in a timely manner. She said they were behind in shipping. So fine, could I just cancel the order, it won't arrive in time. Their response: We are unable to cancel or modify any order once it is submitted. So they never shipped it, now they'll ship it tomorrow, AND I can't cancel it. I asked her to set up a return for the order and send the return label to my email. She ended the conversation without responding to my request. Literally ended the conversation without providing a resolution. ZERO care in customer care. I will NEVER order from Duluth again.

I am extremely frustrated with your online store. I have one order that says it has been fulfilled but it has not. Another order I placed on December 15th because shipping was guaranteed by Christmas. Currently on 12/23 I have not received any communication that the order has even been processed much less shipped. At this point it might be a Christmas miracle. The only tracking I have is from Paypal that records the order as pending.

The absolute worst fulfillment and return experience I have experienced with online shopping. No updates on order status for over a week other than what they must have considered a cute note that read "Rest Assured, We’re Cranking On That Order" and provided no specifics. Return policy is you pay for return shipping ($10) regardless of the reason. Never again for me.