Elmer T.
Total sham and crooks
I went to withdraw my winnings and sent all the documents they requested this scam site keeps sending emails saying they didn't receive it even though sent it a total of seven times and sent it again before this review. On top of not paying compromised my credit card would recommend not spending your money and should be a way to take legal action for false advertising and total fraud
Response from DuckyLuckDec 18, 2025
Hello Elmer, We’re really sorry to hear how frustrating this experience has been, especially after the time and effort you’ve taken to submit your documents multiple times. That’s certainly not the experience we want for our players. To help ensure documents are properly received and reviewed, we recommend sending them from the email address registered on your account and submitting each document in a separate email. This helps our verification team process everything without delays. We’d also like to reassure you that we do not compromise customer payment information, and account security is taken very seriously. Our support team can review any transactions on your account in detail, and your full deposit history is always available directly within your account for transparency If you haven’t already, please contact our support team via email so we can confirm receipt of your documents, review your account activity thoroughly, and assist you as quickly as possible. We appreciate you bringing this to our attention and giving us the opportunity to help resolve it. Best regards, Casino Experience Team