Drury HotelsReviews of druryhotels.com

Our car was stolen from their Arlington, Texas lot this morning. This location is not safe. Manager couldn't be bothered to get my family an Uber to the airport so they could get home after saying she would. Pathetic. After months of searching the country for the perfect car, we found it in Knoxville, TN and bought it as a Valentine's Day gift to ourselves. My wife and son flew there to drive it home to Los Angeles. Until this morning, they were having an incredible mother/son experience... something I knew she wanted before he finishes high school and goes off to college. The car was everything we hoped it would be... and a thief felt he should have it... so he took it. We chose the hotel because it was supposed to be a safe location. It's not. DO NOT STAY HERE IF YOU WANT TO SEE YOUR CAR IN THE MORNING. More info: Hotel said they would be helpful with the investigation but refuses to turn over the surveillance footage. What does it show that you don't want us to see? Inside job?? The security patrol (which should be 24 hours) seems to only work until 5:00am. Oddly enough, the car was stolen at 5:32. How would the thief know there would be no security? Was the thief connected to the hotel? Someone obviously tipped off the thief about the car and the security schedule. Drury has a lot of explaining to do.

I have stayed at the Cleveland location 4 times now since last December (2024). The first and second stay were great. The third stay was on December 1st and I stayed and checked out without issue. After about a week I realized I had left my apple watch in the room, no problem. I checked find my phone and seen with my eyes that it was still at the hotel. I called to let them know I had left it and would be returning to pick it up in a few days when I was back out that way. The receptionist answered and told me that my watch was in the safe and described the band to me. Once I arrived to pick it up, the hotel manager told me that they had no record of my watch and that it was not ever there. I left my information and chalked it up to my fault for leaving it there, must have been a fluke somewhere. The hotel was great, so no harm no foul. My fourth stay was January 23rd 2025. ( I forget things everywhere) I checked out again, no issues, great stay. Once I got home, I realized I had left my business cell in the room. Once again, I check find my phone and the phone was located in the hotel. This time I drove the 45 minutes back to get it. While I was traveling to the hotel, my phone was traveling to 788 East 90th street. When I went into the hotel I asked to speak to the manager and let them know I had left my phone and watched it travel from here to an apartment building. The manager told me that it was not his problem. I asked for them to please see who cleaned my room and explained that this is the second time something like this has happened. Again, he told me it's not his problem....."Call the cops then." I did in fact make a police report and there is a current investigation going on. Apparently, this has been an ongoing issue. Bottom line is someone from the hotel is stealing electronics from the rooms after people check out. They were just unlucky enough to steal from the same person twice. I now have $2000 worth of my belongings stolen from their property from a locked room.

Before I write a bad review I will give corporate a chance to hear what I'm going to write first... Katierae301617 @ gmail .com. please email me

We went to the Greenville sc drury inn and suites to get away from the effects of Helene in Asheville. The place was a great refuge for us. The manager Shay Wiener is absolutely the best . He saw that everyone was satisfied with the service and the 2 free meals. The staff were very welcoming and they worked all the time to make sure that the hotel was clean and fresh. The pool both indoor and outdoor wer a personal refuge. Thank you so much!!!!!

Short version: summer family holiday, great hotel, perfect for families, excellent food, amazing staff, quick efficient transport to Disney park. Outstanding value. Highly recommended Long version: Family of four. First trip to Orlando staying in a hotel (usually stay in a villa) Location: very close to Disney parks and other amenities, walking distance of Disney Springs, view of Disney fireworks and drone shows each night from west facing rooms (or from pool/bar area). Close to restaurants, Vineland premium outlets and within $16 Uber/Lyft to Universal Studios. Food: breakfast buffet. Cereals, fruit, pancakes, cooked breakfast including sausage, breakfast potato, eggs and more. All you can eat. Variety of unlimited fruit juices (four types), coffee and many soft drinks. Ice and water on tap for filling water bottles for park visits. Pizza Hut food made on site. Market place / store on ground floor for supplies, food, drinks including alcohol. Dinner is unlimited buffet which changes each night eg tacos, hot dogs, pasta, chicken. All you can eat and very tasty, served 1730-1930. Three alcoholic drinks each per adult each night. Decent selection of spirits, cocktails and two different beer types. Rooms: very spacious, very comfortable and firm beds, great adjustable air conditioning, blackout blinds, massive shower (no bath in our room), two sinks for expediting getting ready/brushing teeth etc, microwave and decent sized fridge in room. Multiple charging ports for devices (USB ports and plug sockets, sufficient for all family devices for a family of four who have multiple devices) Pool:decent sized pool with hot tub for 15+adjacent to bar. Restaurant serves food to pool area also for outside dining, reasonably priced and very good. Staff: they are all very helpful and pleasant and genuinely keen to help. Transport: buses laid on solely for hotel guests to all Disney parks. Buses run with military precision from early morning til late at night in most cases; less popular park like Typhoon Kagoon has limited bus journeys but us only $7-8 in a taxi. Published timetable. Buses were literally ALWAYS on time , completely reliable. Never once struggled to get on a bus despite staying during peak summer period although sometimes it was standing room only. Uber/Lyft pick ups were always available within minutes and surprisingly cheap eg often less than $8 to parks. General: hotel is spotlessly clean, quiet and well located. Transport via buses saved significantly on costs of hiring a car and the $30 daily parking fee for Disney parks. Overall I cannot recommend this hotel enough for families and was very impressed. I doubt I will seek to book a villa again in future and will absolutely return to this hotel. Highly recommended!

We stayed at the Drury Inn and Suites St Louis Southwest at I-44 and Hwy 141. Tom the Manager and Tom at the counter were friendly and accommodated all questions cheerfully. Tom the Manager actually took a little time to chat and seemed to be a very conscientious and caring fellow in regards to ensuring we had an enjoyable stay at the Drury. We wanted to thank him and the staff for a great stay. The room was comfortable n clean all accommodations were great and the food was handled well by the staff and was a good meal for dinner and breakfast, no complaints at all.

I wanted to love this hotel. I traveled from Rochester Ny for a family reunion, and family in Mississippi recommended this hotel. I made a reservation online for 6/21-6/23. To make it easier put my credit card information in. Traveled to the hotel maybe 30 minutes later. Checked in by staff named Kim. She was also told that I made a reservation. I’m not sure if she was paying attention (NOT) because she created a new reservation for only 1 day! On 6/22 myself & spouse went to a family reunion and came back and could not get in the room. After going downstairs to correct this issue 3 times and being accompanied by “ the manager” the key still did not work! “The manager,” went down to correct the issue. But in the interim asked if our belongings were still in the room! WHAT!!!!! The staff was supposed to copy my reservation that was made on 6/21, that did not happen, the charges were different and they charged my bank account twice. The staff needs to be better trained and proper customer service. I did printed out receipts with attitude. We don’t need this hotel chain in New York!

We have stay several times at the San Antonio Drury Hotel with excellent service however this last time turned into a disaster. My husband is disable so we need roll in shower but when we check in and went to room there was tub not what we had reserved. So front desk was very kind and got us room across in plaza for roll in shower for 2 of the 3 nights we were staying. We had to move across parking lot to get our new room but to our surprise we got bed bug bites when I inform the front desk all she said was she would inform housekeeping. SO PLEASE CHECK YOUR BED FOR BED BUGS WE ARE STILL ITCHING AND PUTTING MEDS ON BITS