Drury HotelsReviews of druryhotels.com

We had a family gathering (20 rooms) at the Drury Hotel in Grand Rapids. It was fabulous!! all the staff were friendly and very helpful. Would highly recommend!!!

I am writing to express my disappointment with your cancellation policy. I am moving across the country to New Mexico and arranged to stay with you along the way. My spouse stayed a month ago as she preceded me in our move and was well pleased. Unfortunately, as I'm sure you are aware, there is a severe mid-western storm. This caused me to change my entire route to avoid the storm. I'm disgusted that there is a no cancellation policy, which in my humble opinion is draconian. We will make a point to not stay at any Drury facilities in the future as well as add these comments to any available customer review platforms.

We have stayed at Drury Hotels for many trips because they are pet friendly and this was important to me. After a day of driving it is always nice to check into one of the hotels because I know what to expect. The “kick back” and breakfasts are good and the staff at all hotels that I have stayed at are always welcoming. However, changes have been made throughout the chain of hotels. We are now charged $50 for incidentals, which if you don’t buy anything at the market or destroy your room is fully refunded. Some amenities have been stopped, like hand lotion. That was always nice and I liked this little “extra.” Popcorn is no longer available either and that was always nice to snack on after a long day of driving. Overall I am pleased with the hotel chain and don’t plan to change our hotels when we travel. It is a nice hotel and the “kick back” and breakfasts are good.

I scheduled a series of hotels on a trip I was to take. One was the Pear Tree in Terre Haute, IN. I found out shortly after making the reservations, which were a week in advance, that I would not be going. The next day began contacting the hotels and canceling my reservations, in the interest of being a good actor and allowing the hotels to re-sell the rooms. The other hotels enabled me to cancel my rooms immediately. Drury Hotels, which the Pear Tree is apart of, did not. I contacted their reservation department and was told to make a hardship claim online, which was denied. I wrote to the agent who contacted me that I would not have made the reservation had I known I would not be able to cancel. I rechecked the website and found that Drury puts additional important information regarding a booking in very small light print that I cannot reliably read without glasses. The agent gave me two options that were totally tone deaf to the situation at hand. Perhaps this sort of practice is common across the industry. Perhaps this is Drury's business model. I don't know. I am not satisfied.

We stayed at the San Antonio location. The staff was amazing, the room was clean and up to date. We plan to visit again soon.

THEY WERE ACCOMMODATING AND HELPED RECTIFY THEIR MISTAKES