Drury HotelsReviews of druryhotels.com

Stayed at Drury Hotels and suites Paducah Ky on 06-22-2026 The breakfast was excellent The mattresses were very saggy and springy.. Needless to say I didn’t get any sleep… I brought this to the attention of the front desk and was told that the mattresses were brand new.. I felt like they were shrugging me off.. The Hotel is close to I-24 a plus. There were several buses and semi trucks that took up the prime parking spaces nearest the front entrance..

I wanted to love this hotel. I traveled from Rochester Ny for a family reunion, and family in Mississippi recommended this hotel. I made a reservation online for 6/21-6/23. To make it easier put my credit card information in. Traveled to the hotel maybe 30 minutes later. Checked in by staff named Kim. She was also told that I made a reservation. I’m not sure if she was paying attention (NOT) because she created a new reservation for only 1 day! On 6/22 myself & spouse went to a family reunion and came back and could not get in the room. After going downstairs to correct this issue 3 times and being accompanied by “ the manager” the key still did not work! “The manager,” went down to correct the issue. But in the interim asked if our belongings were still in the room! WHAT!!!!! The staff was supposed to copy my reservation that was made on 6/21, that did not happen, the charges were different and they charged my bank account twice. The staff needs to be better trained and proper customer service. I did printed out receipts with attitude. We don’t need this hotel chain in New York!