DRPower EquipmentReviews of drpower.com

We brought our trimmer mower to be serviced on July 17, 2025. It is now October 3, 2025 and the part that was needed to repair the mower has still not arrived. I called customer service and was on the phone for 1 hour before speaking with someone. I was told that the company had moved its warehouse and many parts have been displaced since. They stated that it may be 3 more weeks before the part that we needed would be sent. We have had to pay a landscape company to trim for us. We NEVER expected that our trimmer would be unaccessible during these prime months when it is most needed. VERY disappointed in this company's attention when a customer has been waiting an unreasonable amount of time for repair/parts.

Just orderred a rapid loader head from Grainger Sept.30,2025 and received it today Oct.1,2025.been over 5 weeks trying to order one from Dr.Power Equipment and still has not arrived.I will stick with Farm Equipment Company better service thanDR.Company.

Worst company ever! Brand new DRXL30 does not start! Still over 1 month with no help from DR. The thing had never started. Got an email confirming they are sending a new battery but its been over 3 weeks with no tracking or update. $3700 later….this company is looking for a lawsuit i think. Do not buy! They lie, customers are always wrong with this company!

Still have not received order after a month and a half

Ordered a new Walk behind trimmer on 9/6/25, on 9/9/25 they send me a generic "We are moving warehouse's and are experiencing shipping delays" giving me an anticipated ship date of 9/16 did not ship on this day. Then on 9/18 I get another generic email with a new anticipated ship date of 9/30/25. The word anticipated being that this item may take over 1 month. Why don't they be honest and say items are backlogged when you are purchasing them instead of the website say "items will ship 3-6 days after order is processed. Looks like im going elsewhere for my trimmer needs.

I needed $85 worth of parts for my XL Stump Grinder (which broke again). I am over 30 days waiting for these parts. They did: however; take my money very quickly. I emailed and called numerous times, 5 to be exact and always got an apology and runaround. All I want is my parts or refund. Don’t get me started on the stump grinder itself. More down time than work time.

No customer service. Have ordered parts and was told it would arrive in 3-5 days. Three weeks later no parts. Wrote them (you cannot reach them by phone...waited for 30 minutes on two occassions and no response) and they said part would go out in 3-5 days. That was two weeks ago. NO CUSTOMER SERVICE!!!!! HAVE BOUGHT TWO TRIMMERS FROM THEM BUT NOT AGAIN AS YOU CANT GET PARTS OR SERVICE FROM THEM.

I ordered a simple battery over a month ago. I currently own three of your pieces of equipment. Sadly, none of them were working. None due to a fault of my own. I have had zero communications other than you to tell me that my battery has been delayed and I should expect it by September 5 at the latest. It is a week past that and I still do not have a battery nor do I have any communication from DR whatsoever. I’m sure there are competitors out there and I will be searching for them adamantly in the future.