DRPower EquipmentReviews of drpower.com

first of all, I don't have parts from six weeks ago. Now I ordered and have no idea if I will ever get parts. I now have over four thousand dollars in DR products that I cannot get blades for.And you have the nerve to ask me if I'm satisfied.

Order was placed on Sept. 2. Weeks later I called to check status. Spent several mornings waiting for nearly an hour on hold before hanging up. Emails not returned. Chat on website is manned by people who give prewritten answers with no care shown for actually providing responses. Two items finally shipped after more than a month. The third has been 'delayed' again, and I was just told it would take 2-3 weeks before it may ship. I canceled it and was directed to fill out a return authorization request form to return the other items. Which I did. Apparently I'm to wait 1-2 more business days for a response. If it's not received I will be initiating a charge back with my credit card.

Ordered a part in August - it is now late October. Telephone service is horrible. Their follow through is non existent. They have never explained the delay. Meanwhile, my existing DR equipment is idle because of a cheap $24 part. Never again.

I ordered some parts to repair one of my DR trimmers. I waited two months but my parts never were delivered. I cancelled my order hoping that generac would get the message, they didn't! I reordered my original parts and some other needed parts and they are doing it again! It doesn't take four months to relocate to another distribution center, the customer service employees are not telling us the truth!

Poor quality, ordered parts 3 months ago, still has not filled my order, but they cashed my check for everything . They have every two to three weeks sent an item like a bolt, or washer. If I ever get my full order, I will never do business with them again. Very poor management, call them weekly, don’t know if they can ever fill my order.

I am still waiting to receive a simple order for a VERY badly made part for my lawnmower. It's now about two weeks since I placed and paid for the order.

Ordered parts trusting DR would ship in a timely manner as promised. 3-5 days I was told. It’s been over two weeks! Was told by customer service it would ship very soon over a week and a half ago. Still nothing. Nowhere on the website state shipping is delayed UNTIL the order is made. Totall BS!

Piss poor company. I purchased 2 battery powered chainsaws after using my Mother's. Within a year of my purchase, I was unable to purchase replacement batteries for my chainsaws. I contacted the company numerous times over the course of 1 year, to determine when replacement batteries would be available again, only to be told that they were having manufacturing issues (for a full year!!!?). In early 2025, I received a letter documenting a recall of the battery powered chainsaws my Mother and I had purchased. I submitted the required 'proof of destruction' documentation and serial numbers for the chainsaws submitted for recall, and inquired as to whether or not we would also be compensated for the chargers and batteries purchased for the chainsaws... answer was 'no'. Two months after submitting 'proof of destruction' documentation for the chainsaws, we received a check for significantly less than our overall purchases of chainsaws, chargers, and batteries. Poor customer service, poor product, poor company response to customer complaints. Piss poor. Buy Ryobi.