DRPower EquipmentReviews of drpower.com

I would give zero stars but that is not an option. I ordered parts for my leaf vacuum on sept 8 They told me 3-6 days for shipping! It’s Nov 22 today. Still no parts. I’ve called customer service at least five times and I get a different story every time. The last promise was a ship date of the 21 st Just don’t buy any of this crappy equipment!! Terrible service! Shoddy build quality! Parts are unavailable!

Customer service sucks and that's putting it nicely. Equipment is good until you need parts or service, then forget it. Stay away from them. 2 days of 30+ minutes waiting for someone to answer the phone and they never did. I'm selling my stuff. Don't waste your time with them.

Bought an $800 trimmer and a $125 head. The head worked for 30 minutes then a spring popped out. A trimmer without a head is useless. They wanted $91 for the WARRANTY replacement on $125 part. And the warranty is only 90 days!!! DO NOT BUY!!! I've been waiting 4 days for someone to call me back to return it and I expect they won't call me. The last customer service rep I spoke to hung up on me. This is about the least professional company with which've ever attempted to work. Big mistake. Again...DO NOT BUY!!!

I can't imagine a company with worse customer service ever since it was acquired by Generac. I have been waiting for essential parts for my brush mower for over 3 months now. Every time I have contacted the company (by email... forget trying to call), they have replied that the order would be sent soon. Still waiting...

Terrible customer service. Called and hung up after a 45 minute wait. Then entered the customer service chat and was assured my refund was being processed. It’s been 2 weeks and still no refund. They claim refunds will be issued upon receipt of package. Package was clearly marked with refund authorization as they instructed. Just send another email and hopefully will have a better outcome.

I have a DR brush hog and ordered a cable for. I placed my order on October the 25th. It had an expected delivery of a week. On the 30th, I called to see where it was in shipping and they still hadnt shipped it out. The shipping and billing address was reversed. Got an email on November the 2nd with a tracking number. Here it is on the 5th, and it has not been shipped yet! UPS says the tracking number is no good and no one knows where my order is! Very disappointed, as I really needed this part in a timely manor.

I ordered a DR trimmer, 2 batteries, battery charger and extra string on April10, 2025. After much delay I wrote to inquire about the delay and was told the batteries were on backorder. Today, October 30, 2025 I called and was told the batteries were discontinued and I would need to order a different battery (another 2 months...if they even arrive before the end of 2026...) I was told someone called me in June of 2025 to explain the problem but I never received the call and there was never any other follow-up, so I have been waiting more than half a year for this product. Needless to say, the summer season has ended with out the proper equipment for my yard and I will have to sit on it until May of 2026 until it is needed again (all at my expense.) All I can say is "I'm one and done!!!"

Your talking waiting on hold for more than an hour Then the part is 21.shipping is 12 wow Then ,7 to 10 days that's awful I ordered it Thursday its Monday It still isn't in ups handss That's awful customer service