DRPower EquipmentReviews of drpower.com

I ordered a burn cage. It didn't work for me. Not enough heat builds up to keep a hot fire burning when burning yard branches and limbs. I repeatedly asked for help and got none.

what a bunch of crap w these people the stuff is overpriced junk 330 dollars for a cheesey 8 inch hose n i return it i spent 330 wich included the shipping so i send it back n i pay for shipping n there only giving me 240 back so ya those r the real deal facts this stuff is crap anyway but steer clear just on the return policy never mind the fact i sent this damn hose back like 5 weeks ago n they say the person that handles refunds was unavailable...?? wth your whole business of refunds ( wich im sure u get alot of) lol hindges on this one person ? seriously what if she or he died you just stop returning peoples money ...n oh ya this is great i had bought a crappy dr leaf vac for my zero turn mower n the damn hose kept falling off n got damaged they sent me a new one n same deal but get this the ladys answer to my problem was "dont turn so sharp" are u freakin serious then they awknowledge that they have a bad hose company n they are actively looking for a new supplier but then there trying to sell u the current hose that is no good....stay away these people are no good w shoddy equiptment n crappy customer service ...oh ya lady swears up n down shell call me back at 9 am for my card number big shocker never called business junk equiptment

I'm a along time DR user. Have purchased about $10,000 of their equipment in the past. Quality is extremely good for the most part. In the past solving problems, warranty issues, etc. were quite expeditious . I recently had an issue with the bag on a tow behind leaf vac.Had purchased the extended warranty and a new one was promptly sent. No problem. Had a problem with a walk behind trimmer. It was replaced after the engine broke apart on the second use. I had purchased a "reconditioned" unit and after the second one blew up DR replaced it with a brand new unit. No problem. However when we considered buying a walk behind vac I did some research. One GLARING ISSUE was the number of complaints about customer service at DR. I'm not talking a few, but way over 100 one star reviews. Had I not experienced the exact opposite - outstanding customer service-over the past 20 plus years I would have gone somewhere else. So I ordered the unit 0n 26Sep19 with a prospective delivery of about 10 days. No further acknowledgment so I call about a week later. Was told 14 Oct ship date. No further info so I called back and was told the 18th. The 18th came and went so called again and was promised I would have the unit by 28Oct. Came and went. I sent an e-mail to Mr. Dominic DaPra, director of Customer Support and received a very cordial call from Mr. Dapra the following Monday morning. He assured me he would get back to me ASAP. Still waiting. Called DR again and was given a "firm" date of 14 NOV. I can only assume they mean 2019. Now all these contacts I made, except Mr. DaPra, were to Vermont -the very same individuals I had worked with in the past. All very cordial, professional, and helpful. I could infere from speaking with them that they were as frustrated as I about the issue of"creeping delay". Generac would seem to be the culprit behind most of the issues by not supplying the required data in a prompt manor for relay to the consumer. We have made the decision that if this time slot slips again we will simply cancel the order. We have yet to be charged for the unit, but GENERAC was sure to charge me for the extended warranty the minute of the order. I can only hope a credit will be issued without undue delay should we cancel.

I purchased the walk behind dr pro leaf vacuum from the web site which advertised 3 day shipping. After purchase I was I informed that due to demand, delivery would take 5 weeks! Well it's been more than six weeks and after contacting CS my projected delivery date has morphed into 2 months. If it snows before thanksgiving I'll never use the vacuum this year. I've purchased 2 machines previously from DR with various performance issues. This was an obvious scam for advance orders before actually creating inventory. This will be my last purchase.

worst purchase ever made; purchased premier 26 brush cutter; cutting deck broke first use; never reached customer service about my problem; second time out, transmission failed and wheel fell off; product is dangerous and customer support does not exist; don't buy anything from these people.

By far the worst company I ever dealt with. They're so bad they refuse to even respond back to BBB. I made numerous attempts to contact the CEO but he refuses to respond back to me.also ask for a military discount which I was laughed at. buyer beware

This company has lost its way and don't care about loyal repeat customers. Wait times are 2.5 hours on hold. Technical support staff have no concern about the service they provide. I ordered a part under warranty and was told they can't tell me how the part will be delivered and said I would get a call. Two weeks later and after two calls on hold for 1.5 hours the first call and more than an hour on the second call, still no contact about my part delivery. I requested to give feedback after the call and both times the support staff would not allow me to give customer service feedback. Something has gone terribly wrong with this company because I've been receiving great service for the past five years and now the service is terrible.

I ordered a belt to replace a broken one. It has not arrived due to incorrect shipping label. Requested a refund of shipping via chat. Chat said to call customer service. CS representative stated specifically that the company still had to pay for shipping even if it was late. The original machine shipped 6 weeks after it was ordered. Decent product if you don't mind waiting.