DRPower EquipmentReviews of drpower.com

I have been trying to get my new machine to function correctly for about a month now. I put on the parts sent, which were the same as the original parts, and it still malfunctions. Basically, it drives off without the user engaging the traction drive. Very dangerous as I tried to use it and found out the hard way. I think there is a simple fix but I cannot get a hold of anyone, engineer wise, who can verify. The last tech said I should take it to a shop and leave it there for a couple weeks. This nearly $4000 brand new machine should not need to go to a shop and I verified the OEM parts do not fix the issue anyway. I believe the tension on the belt can be fixed by using a 34.5" or 35" belt, which will allow the traction lever to function and relieve shift pressure. But I cannot get a response on the customer portal. I just need a more advanced tech to call me so I can explain. Otherwise I guess I am stuck paying a couple hundred dollars to return this brand-new machine, which I truly do not believe is fair. It does seem to cut though, but you have to turn it off and wiggle it to shift into reverse and turn it off and wiggle it again to shift back into a forward gear. However, on an incline it’s almost impossible to wiggle it enough to shift into another gear. Afraid the shift cables will not last long doing this and it takes up much time doing this over and over. Very disappointed so far and stressed because I paid more for this one thinking you get what you pay for.

I ordered a field and brush mower on 07-13 and it said it would ship in 6 to 9 days. When I called the 1st time I was told it was running a week late. When I called again I was told 3 days it should ship. Today 08-10 I was told it should ship 08-26 What a POS company!! If you go to the website now it states will ship within 6 to 9 days. The parent company Generac should ring some necks at DR!! I will never buy anything from them again. If the smallest thing goes wrong with it I will ship it back within the 6 Mo trial. I should have gone to a great company like Tractor Supply

I placed an order for edger on 6/30/20 I have not received a call back nor an email. I do realize tha shipping is approximately 4 to 5 weeks but I would think your company would update us. Thinking of canceling order all together. Sincerely Laura

My big complaint is that within the first 15 minutes of operation the blade angle latch broke and disabled the edger. I emailed DR 7/26/2020 about the problem and haven't received any followup. I've tried to call several times and no answer for 30 minutes or more, except for sales which answers in the first 5 or 10 rings and switches me to service, which never answers. I'm now trying to return the unit, but no progress there. I've requested my credit card to stop payment, so we'll see what happens, but they haven't been able to get DR to contact me either. I like the way the edger looks and the features. However, its top heavy, very hard to push on damp or wet ground ( I was planning on putting larger wheels on the back). It was very hard to hold the front wheels up because there is no place to push against with your foot to keep it from rolling backwards while trying to push the handle down.

I purchased a water pump through a courier service, what should have taken 3 weeks to reach me has not, it has been 6 weeks and nothing at all, no shipment, no email, nothing. At this point all I want is my money back.

Product arrived damaged. I cannot get any help from Generac. I have been on hold for 60 minutes. The leaf vac was sent by motor freight in a card board box without any protection. Yes it was smashed pretty bad. Recommend you do not buy from DR Power or Generac. Notice the "bs" response from DR below. You did ship me l leaf vac by motor freight.

Horrible experience with Dr power equipment. I ordered a versa trailer from them. The whole purchase experience was terrible. They screwed up my ordered never saw the item until months later. All accessories are still back ordered. Unit arrived damaged. Plus there are metal splinters all around the edges of body. Received numerous metal splinters in my hands. To top it all off every time I call dr power one of there customer service representatives tell me a different story on when the rest of my shipment will arrive and they want me to purchase another unit and then I can send the old one back for a refund. Unbelievable!!!!!

This is truly the worst followup I have ever experienced. I purchased a Versa Trailer with dump bed in late March and received the product in early April. Once assembled I noticed the crank handle to raise the dump bed would not rotate 360 degrees, the crank handle is obviously too long. After 3 calls and several hours of waiting I finally got a new piece shipped to me that would resolve the problem. I had to disassemble the unit and and put the new piece on only to find it didn't work either. Again another call with long wait got me no where but a promise for someone to call me that never happened. On May 19 I again contact the service rep via email and he said he would forward to the appropriate party again. It is now July 9, over 90 days since I received the product and I have yet to hear from anyone from DR. What an absolute joke! How you guys stay in business is amazing. In my case I ordered a Versa Trailer with a dump bed, a reasonably simple design that had a major design flaw. I have offered 2 solutions, first to send a shorter crank handle or to allow me buy an upgrade for the electric powered motor to replace the manual dump crank and I still can't get anyone to call me back. I will highly recommend to everyone I meet and can reach out to that purchasing anything from DR is bad decision. You product support system is extremely flawed and apparently run by an incompetent group of people. Dennis Kragh