DRPower EquipmentReviews of drpower.com

Placed an order and received a confirmation email shortly after. A week later I realized my card was never charged so I called and found out the order had been cancelled, but they weren't able to tell me why. I called back again to try and get more answer, but again they eluded the questions and were unhelpful. HORRIBLE customer service and communication.

I ordered several parts for my tow behind Pro44. Due to thin metal that makes up the tow bar, tow bar extension and offset bracket, the clevis pin holes have elongated and now the mower moves side to side when mowing due to all of the play in the tow bar assembly. I order the tow bar, tow bar extension ball hitch, the offset bracket, and the hardware that goes with them. I received the items in a timely manner (thank you) however the items were poorly package at best. Due to the poor packaging all three painted items, the tow bar, tow bar extension and the offset bracket, all of them had a large amount scratches/gouges which the paint was removed down to the bare metal. Although there was some bubble wrap in the one box and brown in the other it was of no help to secure the items in how is was packed. The one with the bubble wrap had the wrap on the bottom of the box and the parts placed on top of it, and nothing to keep the parts for interacting with each other, allow all the pieces in the box to bounce around on each other. The box with the brown paper was the tow bar and the offset bracket. The brown paper was only wrapped around approximately 1/3 of of the tow bar and the offset bracket was loose inside with it. I did find a large plastic bag with nothing inside of it, in the box, possibly for the offset bracket. What is the use of paint these parts if your just going to package them poorly that they get damage in transit. Now the biggest problem was with the tow bar. The bar itself was made up of two pieces (why) and welds that attached the two together were very poor and holes in the welded area. This is just recipe for future rust and failure. I did contact the parts/tech department and sent them pictures of the damaged parts and the poorly welded tow bar. Your move.

Didn't tell us we were going to have to wait over a month for parts to be shipped from China to be assembled in the Midwest. After being assured it could be shipped directly to our house the carrier said they couldn't bring it here. It got partway here and now the company is charging us $400 to have it returned. Don't buy cheap China stuff with poor service. Go to your local store so you can see what you're getting.

My first experience with DR Power support was extremely positive. I called Tech Support and spoke with a young lady, who after listening to my problem with my Field and Brush Mower, ordered me a couple of parts(pulley and lock nut) thinking that this would rectify the problem. She happily told me she would send out the 2 parts immediately. I received the parts 2 days later. I might add that the parts are covered by my 2 year warranty. Great experience! After removing the existing lock nut and removing the loose pulley, I noticed that the key stock was damaged as well as the spindle key way being wallowed out. I called back to DR and spoke to a young man this time, and was told before he could send me any more parts I would need to send him photos of the spindle. What??? I think the company needs to be consistent about their policy. The Brush Mowers are not cheap ($3,400), and if a part or parts fail, and are under warranty, then the company should replace, with no questions asked. The 2 year warranty was a definite buying feature, but I'm wondering now, why I have to send a photo, even though the part is warranted? To be honest, if you can take my money, you should be able to take my word. I did my research prior to purchasing the mower and thought it would be a good investment for my 6 acres. Wondering now if I made a mistake. DR does have competitors.

For goodness sake don't EVER give these people a credit card number!! They will put through charges without explanation, and deny, deny, deny. Luckily, when I returned the stump grinder they processed multiple credits!! I left the excess credit balance and cancelled my credit card. Told them to take their money. Just got a letter from an attorney in Wisconsin..... This company is truly a nightmare!!

So the product seems like a good idea when you are watching the videos. But there are several red flags with this company. Their sales team is poorly organized, their communications are confusing, their web forms are broken and their delivery options are sub optimal. I feel fortunate to have cancelled my order before being billed. Thanks to all the other customers who have shared their negative experiences, I owe you one.

I have owned a DR brush mower since 2002, The old one had frequent breakdowns, but was serviceable enough to clear the trails on the Iliff Commons. We got a new 20 HP top-of-the-line mower over four years ago, and it has been in the shop more than in our shed, and on the job minimally. Best advice: the 5-year warranty is an absolute necessity. This machine is toy-quality. The old one used metal rods to shift gears. This one uses cables, which stretch and break. If you never change gears, it would be just a nuisance. If you really use it as intended, get used to constant headaches. It’s in the shop now because the electrical system doesn’t charge the battery, and it stops frequently, requiring a “rest break” to restart. The service people are very friendly and helpful, and sent two parts they thought would be needed by 2-day UPS air last Wednesday; they left Wisconsin today, 5 days late, and will arrive after a week. Thanks a lot. The engineering of these machines is a joke. If they are the national bestseller, it is because of their persuasive advertising. Take it from a veteran DR user— buy something else.

I have had Generac Generators for years and was ALWAYS satisfied. I was in the market for a portable generator and opted for the DR Power 3000i which was delivered last week. Upon opening the box I noticed that the “Product Pack” as they call it was not in the box. As God as my witness, I called on Monday for 6 hours, Tuesday for 4 hours and today for 3 hours with absolutely no satisfaction. I spoke to Nicole on Monday and she assured me that the kit would be sent out to me. I called on Tuesday as a follow up call because she never sent me the requested email confirming the shipment to only be told that she was busy with other things and it would ship by the end of the day. Still no response on Wednesday so I called again. Now she says she can’t help me because it’s a DR product. This was after I told her the model number and serial number 3 days earlier. This company doesn’t know what they are doing and their customer service is horrendous!! I have contacted AMEX as of today and I’m disputing the bill. I will not pay for this unit until I get everything that was supposed to be included with it. Also, I will NEVER purchase another item from this company. If you have hours to waste, want to get aggravated and lose your hair in the process, then order from them. I, for one, have learned my lesson about what DR Power is all about and it’s NOT customer service. The owner(s) of this company should take notice of these negative reviews, but they won’t. They should try calling their customer service line themselves and be on hold for hours at a time to only be “accidentally disconnected”, but they won’t. You know why they won’t? Because they think they have my money and I’m no longer of value to them. News Flash..... I’m not paying until I get what was supposed to arrive with the Generator. I am done calling Customer Service. Ball is now in your court DR!!! Don’t send me some BS response back. My reference number given to me by Nicole is #7152987. Take the bull by the horn and ship my box out to me immediately. Then, and only then, will you get paid in full for the Generator.