DRPower EquipmentReviews of drpower.com

When can I expect my refund since I had to cancel my order due to ups. Ups postponed my delivery 3 times due to what they said was wrong address, I checked it 2 x it was correct.

I ordered pto wood chipper and extended shoot in July, They sent the shoot right away, it’s now September and still no chipper… They said it was on back order, now they say they’re waiting on parts.. I get it, shipments of everything are delayed due to the Covid backup, however, I’m disappointed that they still have them “on sale” on the website with no mention of the delay. I feel cornered because I already have the shoot. This sucks

I ordered directly from DR on 8/1/21. Today is 8/24/21 and there has been no communication other than the initial confirmation of order. I checked the web site a few times but it always had my order as "not shipped" I never received a single communication about when I might expect the product, or that they were OOS or whatever else the problem seems to be.... Today, 8/24/21 I called to inquire why it has not shipped and why no communication. I was told it "will start processing" on 9/8/21...roughly 5 weeks after placing the order and whenever that "processing" is done, they will ship it which should only take a few days. It must be awesome to have a business so successful that you can get away with customer apathy.....If it was going to be a long time then they should state that right up front but are probably too worried about someone moving onto a cheaper option, which is not very hard, since they are charging premium prices. I chose to pay the price for what is expected to be and by reputation should be, a premium product. However, you can be assured it is the last money they ever get from me....I do not have over the top expectations but simply communicate and be transparent with whatever causes the delays. Even customer service, while nice & polite will talk around your question without answering it.

After sending the mower 2 weeks later than they said they did, it turned out the engine was damaged before they shipped it and the battery was dead, too. They have not honored the warranty and sent a replacement engine to the store where they told us to leave it at. We have been out a lot of money for nothing. The mower has been at the repair store for a month.

Hard to believe that it takes more than a week to ship a product that is in stock.

JUNK!! I bought the self propelled trimmer last July, it either been in the shop or in the winter in my garage, used it maybe 20 minutes since I’ve bought it’ still has the first bit of string I put on it, well its back in the shop now going on month 2, shop can’t seem to get DR to help, have a 2 year warranty I bought with the junk but wont do any good if its in the shop!!! Stay away! JUNK

This has been the worst experience with any company ordering. I originally order my chipper parts 15 weeks before! At the purchase time, I was told 3-4 weeks and it was in stock. 4 weeks pass, I call again and verified through "customer no service". We are sorry a little backed up, but it is in the warehouse and will ship in a few days. Its now 4 months and still being told it will ship shortly. I will never purchase anything directly from Dr power again. My neighbor ordered a generic brand and received it in 2 weeks and also less expensive! I am a Customer lost due to lies! I would give them no star if I could...

I have not received it yet tracking number keeps changing the day it suppose to come