Edward T.
RECALLED item with Kit
Ordered a 320 Chipper Shredder on 12/19 (stated delivery in 10-15 days). Called on 12/28 to check on the order and was told it was in stock and would be delivered about 1/20. Called again, it is now on back order and won't be in until approx 2/9. Called again and now I won't have it until 2/20-2/23. Called again on 2/19, I won't have it until at least 3/13. Never any communication from them. I had to contact them. Come to find out that the 310 model is on recall. From my understanding they are taking the 310 model, adding a kit to it, calling it a 320 since they are the same machine, one just has the kit. Also, the model above this is also a recalled item that they are adding a kit to it, not sure if that is a recall item as well. As of yesterday, the 320 model says ships in 3-4 weeks which is a lie since the kit won't be in until 3/13 which is a month. I finally canceled the order. I would never order from this company again, nor would I recommend them. Per the CS rep, I am supposed to get a notice weekly from DR. I've only received 1 notice and that was my order conformation. IF, they would have said from the start that the product had a recall, we are fixing the recall and waiting on the part to come in, I wouldn't have cared as long as I was kept in the loop. But to me, in my opinion, DR is hiding the fact that they are using a recalled item by changing the model number and adding a kit. I really wanted this and was getting ready to order the field and brush mower. Not only did they loose the sale of a $800 chipper, they also lost the sale of a $3,000 brush mower, which probably would've lead to a purchase of a log splitter.