DRPower EquipmentReviews of drpower.com

I received a letter from DR Power equipment in May indicating that there was a problem with my tow behind vacuum and that I should contact my local repair center to have it fixed. When I called I was informed that since I didn't purchase my vacuum from them they wouldn't consider looking at it until September as they were too busy with their own equipment. I called DR and spoke with a man by the name of Mike Clark (who knows) and he told me that I would have to go to the next closest repair center over one hundred miles from me. I asked if I could return my vacuum and was told unequivocally NO! I had no alternative but to take my vacuum to this repair center and was told that they do not have an arrangement with DR to service their machines unless purchased there but since I was told differently over the phone they would see what they could do. I called them yesterday, June 25th and was told that they have yet to receive the part from DR. Over a month since dropping it off. This is a machine I paid over $3,00.00 for last year and have not been able to use it once this year. Over the years I have purchase many different products for my farm from this company and never had an issue. However this has all changed since they were bought by Generac. I would suggest that anyone wishing to purchase equipment from DR should use caution and perhaps look at their competition.

poor customer service . got several different date for shipment order E001837781I said if not shipping in June cancel it they cancelled it on 5/29 so guess the 6/20 date was yet another lie spoke to customer service today and was notified these have been back ordered since November 2023

I purchased an edger for over $400 dollars and complained the the edger would not hold a straight line. They sent me to Hooper Equipment in Murfreesboro TN After Taking it and picking it up three times I was informed that they (Hooper) felt the equipment was okay. DR equipment would not warranty the equipment and the JUNK still is in my barn. I offered to send DR equipment a Video but they decline. I not only give DR equipment one star but also Hooper equipment. Beware of these two company's. Yes I'm still more than a little angry but hope others will take it as a warning.

Order the DR LEAF VAC PRO SP 9.2 HP ES in early March. No indication on their site of any delays (even today, 2 months later, it shows it will ship immediately). They keep authorizing charges on my credit card and when I check for tracking, am told a new date each time of shipment. Have now had to hire landscaping crews for cleanup and been told today that the new "estimated" shipping is June 13th. Given the continual delays, I'll be plowing snow before this thing ever arrives. Buyer beware - these are not in stock, the website is misleading, you will constantly have holds placed on your card, they will charge for and ship accessories to a piece of equipment you haven't even received, and you will likely never get your product ordered.

We paid almost $2000 for a push mower and the belts have broke 3 times now in 2 years of owning it. 1st time was during my husband's 5th mow after getting it. I was then told by customer service we will need to fix it ourselves. We have NEVER claimed to be a small engine mechanic and I assumed that's what the warranty is for. Once again my husband went to mow and both belts broke after 4 swips. The only place that does DR repair closed so now we are screwed with this expensive piece of metal. We are currently having to pay someone to mow our grass for us. I would NOT recommend DR brand. I wish they would have picked up this lemon the 1st time I complained about it and I even asked them to. Customer service rep replied with "you will have to pay for shipping to send it back to us" ma'am we were sold a lemon. Nothing but pure disappointment in this mower and customer service.

Buyer beware! I purchased a DR PRO 420 Chipper which broke within the first month of ownership. I used the device 3 times; all branches were under the 4" chipping capacity. Fortunately, the service department is trying to be helpful, but the company policy is 'no returns on any machine that has gas or oil in it.' In other words, you can't return a faulty machine despite the 2-year warranty. They will set you up with a 3rd party service department but you're responsible for transporting the device. Had I known this policy prior to purchase I would not have purchased from DRPower Equipment.

I purchased a new tow-behind field and brush mower online and it does not work. It has started a few times but cuts out when I try to engage the blade. I've been through the trouble shooting check list but nothing helps. I have called customer service and they connect me to the warranty dept who just leaves me on hold. I have ask for a return and refund but noone will talk with me. I feel ripped-off!

Bought a walk behind brush mower, while seasoning the clutch, the engine exploded, leaving 4X4 inch hole on the side. DR is telling me that is because I didn't put oil in it as there are burn marks on the internal parts(yeah, the engine exploded and was on fire). Engines without lubrications don't explode after 5 minute use, they may cease and smoke and heat up but not explode. I run 5 tractosr on my farm, did not forget to put oil in the engine. DR will not do anything, denied my warranty claim.