DRPower EquipmentReviews of drpower.com

I bought this PRO XL30 snowblower in 2019. I have had to do "major" work to it every year since I've owned it. I had to replace friction drive wheel inside (a big job) Drive belt Hinge on spout shoot. Handle to engage auger $ blower (Weld broke) Crank to rotate spout has vibrated off more than once Spacers Kit at base of spout because it would not rotate LED head light does not work now Choke control knob has just vibrated off and is lost Friction control on speed control lever won't stay tight. Gear box and cable to rotate spout. That's what I can remember right now. The drive wheels won't pull it's own weight half the time on a level surface even. When the machine was just a little over a year old, I needed a part and was told by customer service "You should have bought the extended warranty". I disagree, turns out what I should have bought is a Ariens or a Toro. My advice - Don't buy a DR!

I have a 2012 DR Power grader that needs new wiring harness. The wiring was CHEAP to begin with and have had to reassemble on a regular basis to get the grader to work. The leads for the battery terminal keep falling off. I called DR Power to get a new wiring harness and it's too inconvenient for them to have those replacement parts. They don't support the products they sell. Then you're sent adrift to figure out how to solve their problems. Thanks, DR Power.

We are a small business, we own a BnB, we are the employees! I love my Dr. Power walk behind weed wacker, our first order, we received the walk behind immediately, we received the battery charger immediately, finally after 6 months got the batteries. I am 66 years old, I don’t have to hold the very heavy Milwaukee weed wacker, any more! I ordered two more batteries, in October! Now your saying delivery in May 2025! You have a great product, what you DON’T have is turn around on orders. Bienvenue Mom Ami BnB

I after reading these reviews, I find it interesting that all the five stars are generic comments about the customer service and delivery. While mostly all the comments on the products are low or 1 stars, and you can feel the frustration, as opposed to the generic response. DR used to make quality products, shame...

The leaf vacuum we purchased two years ago is falling apart. The ignition switch broke right away, so we had to use the pull start. Tried to get a part for months, but to no avail. The pull start finally broke. The hose broke multiple times and the engine is making noises.

BRUSH MOWER REVIEW A while back I received an email asking me if I was satisfied with my purchase (DR BRUSH MOWER PRO XL30 17.5 HP BS ES). The short answer is no, I am not satisfied. In fact "not satisfied" doesn't begin to cover the depth of my dissatisfaction. We also own a DR brush hog purchased in 2002. That machine, although held together with bailing wire and spit at this point, still works. Fragile, but functional. It was obviously well made. Whereas our new DR, supposedly bigger and badder, blew up within the first hour of its use. I realize that the engine that blew up was made not by DR but by Briggs and Stratton. Nevertheless, it doesn't seem like asking too much to have such things checked out before shipping. As it was, although the replacement was covered by warranty, we lost the use of the machine during the critical time in the Spring when we needed it most. In addition, since the new engine was installed, the machine has been plagued by a succession of minor problems--minor, but still exasperating, and still limiting its usage. Given that the machine is specifically designed for rough use, the flimsiness of some of the parts is hard to explain. One of the brake cables failed. Part of the gear shift linkage broke. The belt gets thrown on a consistent basis. Even the maintenance package that DR sent was defective: the air filter was for another engine entirely. When I voiced these concerns to a company representative, I was told that simply reversing the drive-pulley would make the machine perform "like new." Since when the machine was in fact new, the crankshaft was defective, as was the brake cable and the shift mechanism, this advice rang hollow. Subsequently, upon its latest return from the repair shop, the entire driveshaft assembly broke loose from the deck, endangering the operator. Photo attached. blob:null/f0fd587e-a40d-450b-a438-6e253e145c60 I have other photos documenting the other failures. Stephen Brown Buffalo Farm LLC

I bought a DR Pilot XTSP and received shipment on 10/14/24. The item arrived damaged and not from the transport company. The cover w/Labels, Bag Top (28) was cracked, and Handle Latch (30) was severely bent at a 45-degree angle. the right-hand side Mount, Front Wheel (8) was also bent. After the first or second use two of the lower handlebar Hex Bolts (37) became loose and fell off. I replaced them with stainless steel hardware and used a lock and flat washer. The original design does not use lock washers. The normal operation of the handle loosened the HW. I can't believe there were no lock washers. Terrible design practice. Then the day before Thanksgiving when I was closing the cover w/Labels, Bag Top (28) onto the frame both bolts on the Ring Bag Clamp (26) sheared and BROKE. The HW in the Ring Bag Clamp is a soft metal bolt pressed into the assembly. There should be a bolt that goes through the assembly, so repair is easy. It will now cost me $48.74 to replace the part. The reason why the Ring Bag Clamp broke is because of the torque it takes to close the cover w/Labels, Bag Top (28) on the Ring Bag Clamp (26). It does not latch easily. It may have been damaged at the factory along with the other damage. To say I am frustrated is an understatement. I spent about $1,800 on the unit with the hose attachment etc. The unit needs redesign. In particular how the top cover closes over the bag. Also, the unit is loaded with zinc plated HW which is not good for outdoor use. Unlike other reviews I read, I had no problems with the electric start. When the unit runs, it does a good job. I called customer service when I had the first problem with the broken top cover and handle and new parts were shipped. In retrospect, I should have insisted on getting a new unit. I am now thinking the subsequent issues I had were because the unit sustained fall damage at the factory and was boxed and shipped to me. So much for quality control. I can't tell you how disappointed I am with the company. I would give them ZERO stars if that were possible.

I returned a defective power washer that would not start. I returned the item on 11/7/24 - it was delivered on 11/12/24. As of 11/19/24 the Company will not issue credit. I have to dispute charge with Amex