DRPower EquipmentReviews of drpower.com

Would give zero stars if i could. Just an awful experience. Mower doesnt work. Customer service is so difficult to get a hold of. I hate this company. Filing a suit with my attorney.

I own two pieces of DR equipment - a walk behind brush mower, and a tow behind brush mower. Have been really happy with them up to recently. On July 30 I phoned in for parts so that I could get my tow behind mower back up and running. Rainy summer here, lots of grass growth. Told the woman to please expedite because I really need these parts. I called several times to check on the order. Through prompts was directed to a Dept where I sat on hold time after time for 20 minutes or more with irritating background music. No live person ever answered. Frustrated, I called back and chose their prompt for "want to purchase a new machine". Guess what - first ring and a guy answers. He is unable to help me, reads off a script about "warehouse issues", and tells me to call the other prompt again. I do. No pick up. Call the guy back the next day (once again he picks up on the first ring), reads me the same script. Told him I want to speak to his supervisor or the owner. After waiting several minutes another guy gets on the line and reads from the same script. Told me he would have someone call me. Six hours later a woman calls and leaves a voicemail. This is on Aug 12. I quote,'your order has started to process for shipment yesterday. It still means that it will take to the end of the week to get processed out and then should ship and arrive to you on next week so if you have further questions you can certainly give us a call at ....." In other words, my order of four simple parts had not even been started yet! Total word salad on her part. And with the frustration of this entire ordeal you would think that DR would OVERNIGHT the parts to me! I don't know if this company has been bought by private equity or venture capitalists, but it has really gone downhill. At this point I would not purchase a piece of equipment from them, nor advise anyone to. Terrible customer service, but more than ready to answer the phone for a new order. Still don't have the parts. Grass is now 2 ft high.

still have not received cords.

I cancelled my order, Aug. 13,2025. Spoke with your agent , RAJ, in customer service. I was told that I would get a confirmation number, which I haven't. Order # E003264531 was placed Aug. 04,2025, stating it would be sent in 1-3 business days. Aug. 11 , when I checked on your auto info service, Iwas told thar part of the order was shipped Aug.5th and the mower itself was shipped Aug. 8th. Finally, Aug. 15, 2025, I finally was able to talk to one Raj, who told me of your warehouse problems and that I would not have anything shipped before Aug. 18 or 19th. I can't wait any longer and cancelled my order, and am waiting for my confirmation number. L. Szabo.

DR Mower / Generac junk! In 2023, my wife wanted an easy to use mower. Knowing the reputation of DR, I spent $12,000 on a DR electric zero turn. Big mistake!! It started giving an error message and stopped working so I called tech support. I spoke to multiple support personnel that explained they were not trained in the zero turn and could not help me. They then said nothing was user serviceable and told me I had to take it to Hamilton Equipment to get it worked on (even though I purchased it directly from DR / Generac). It has been in shop 7 weeks! First Hamilton stated they could not get DR service to call them back. Now they state they are waiting on parts. DON’T buy DR / Generac unless you want a lot of pain and not to mow your grass most of the summer! PS: I considered just trading for a gasoline mower. I was offered $500 in trade for the $12,000 mower! Update: DR / Generac states on their website one may purchase an extended warranty if their factory warranty is still intact. Given the problems I have encountered, I called and stated I wanted to extend the warranty. They stated the extended warranty is not available on that machine! DR / GENERAC JUNK! They won’t even warranty their own machine!

Order #E003237733 was ordered on 7-19-2025. Order has NOT been received. I did get part of the order (80' trimmer cord roll). Where is the Trimmer Mower PRO 9,7 FOT Manual Start?

We have the bush hog and it’s battery operated it’s been over 3 months and still the battery has not been delivered. They said originally 6-7 weeks for the battery to arrive so we were good with that! But, it’s been 3 months and everytime we call someone else speaks To us and says oh it will ship In 2 weeks and it never does they put a pending charge on our credit card and gives us hope and then that drops off so we call again. Now as of 2 days ago you closed our original order and gave us a new order number so your system thinks it’s complete and wanted us to give you a review so here it is. Don’t buy anything electric from this company because they will blame someone else for not having the battery. Also, our yard has to be professionally mowed and that’s what we wanted to do ourselves. So we have a bush hog with no battery makes it worthless. Respectfully submitted The Davis Family

The batteries to my self propelled Dr Power line trimmer were recently involved in a recall. I followed their directs to the tee and submitted my request for a voucher along with the requested picture of the batteries marked as defective and the cord to the charger cut. All I received was the run around from their customer service people. Will never buy another of their products.