DRPower EquipmentReviews of drpower.com

I searched the DR website for the length of the Line Caddy in Special #2. The descriptions on the DR website do not disclose the length. My order arrived with the 26" Caddy. I ordered the Easy Line Change upgrade for my trimmer that requires 13" line pieces. I then learned that there is a "26" Caddy" and a "Caddy" that is 14" long. The Special #2 just said "Caddy". I suggested that DR Power update their product descriptions for the Caddy products. Customer service made it right. They credited me for the 26" Caddy received and allowed me to order the 14" Caddy with free shipping. Thank You!

The ease of navigating their website and finding the parts for my machine.

My husband and I are getting older and carrying a trimmer around the inside and outside perimeter of our fenced yard was becoming too physically taxing. The DR trimmer is perfect! The online purchase experience was easy and efficient. Delivery of the machine itself was flawless. There was some confusion with the extra parts I ordered but they arrived only a day after the trimmer. We also have a Generac generator so overall awesome experiences with this company as a whole.

I couldn’t find my part number in my owner manual so I called DR Company directly and the sales department found my part and number. Sales lady was very pleasant and helpful. Very good experience. I would recommend DR products. I’ve had my DR Pilot for four years and use it to trim my 16 acres. It still runs like new.

I was looking for specific parts for my DR Brush Cutter and the manual provided for the machine was detailed and helpful. The DR website's search engine was very good as it identified all parts I needed.

Website was easy to use.

Customer Service is exceptionally helpful, knowledgeable and responsive.

Online catalog was easy to use. Parts were easily identifiable. Part was shipped quickly after order was placed. Don't really like the cost of shipping. It's expensive if you are just buying 1 part. Wish there was a cheaper option for that. Overall satisfied.