DRPower EquipmentReviews of drpower.com

The customer service by this company is absolutely atrocious. They shipped us a DR grader that looked like it had been dropped off a forklift a dozen times...all 4 corners on the bottom were bent so bad the powder coat had broken off. They refused to replace the item and only offered to ship us new end plates that we would have to disassemble the unit and reassemble it ourselves. They claimed it was the shipper that damaged it but honestly I dont care who did the damage. It showed up unusable and I dont want to rebuild their brand new $1100 product for free. This customer service experience is one of the worst ive ever encountered. I will be purchasing from their Chinese counterpart in the future.

I don't normally write reviews. but this is the exception. Ordered trimmer / mower and took more than a month to arrive. Two calls, three excuses. After finally arriving, in the box (with the mower) is an assortment of colored markers and an eraser. Hardware to fasten wheels was missing. Had to buy my own hardware at Lowes. DR used to be an awesome company. Being bought out by Generac has apparently been a huge downfall for the customer. What is the matter with these people?

I am trying to purchase a walk behind string trimmer. The website says that it will ship between 1 and 3 business days. I have been trying since 7/18/25 to get it shipped, and I keep receiving excuses about the warehouse moving. Every time I contact customer service, I am told there are delays and it will be shipping within 5 business days.

Parts order placed early August and now it's September and nothing. You have to call for order status and it takes 20 min. for someone to answer. "They are moving warehouses and are backed up." This has been going on for a MONTH. did they not plan for a transition? This is summer, when the DR Power work gets done for most of us. It's 2025 and you don't have an online order status? Ridiculous. I wish I had Matt Bieber's direct number!

I purchased a DR push trimmer and it has had intermittent stalling issues ever since new. Come to find out, it was disassembled improperly at the factory and a gasket shifted out of place and was pinched, causing a leak at the carburetor. I did not bother to file a warranty claim and just ordered the replacement gasket from DR’s website. This was about a month ago and I still have not received it. I spoke with a service representative 2 weeks ago and was told that my order was going to be upgraded to expedited shipping and it would be shipped out on 8/21. As of yesterday, it still has not shipped out and when I called the company again, they told me that the new shipping date is 9/9. Are you kidding me? The customer service of this company is absolutely terrible. Judging my the countless other recent 1 star reviews on Google and everywhere else, it is apparent that DR Power Equipment is going downhill. I really don’t know how this company is still in business. Stay away!!!!!!!!

Placed order Aug. 7. I was told by customer service, the order would be out between five and eight business days. New update, it won't be shipped until September seventeenth. This company should quit lying to their customers and just tell them the truth.

I hate to write a negative review but they deserve it. Terrible customer service. I been calling since Monday morning its now Thursday without any luck. Phone rings as long as you let it with no answer and no voicemail.Numerous emails with one responce with suggestion to a link that did not offer any help. I just need a shift cable and cannot use machine in the meantime. No way to contact anyone that would respond. unbelievable

Have not received the order yet