Drone NerdsReviews of dronenerds.com

Sent my drone in for repair.

I purchased a Mavic Air2 FlyMore Combo at the end of May2021. It arrived mid June. The charging brick did not work so had to submit RMA and wait for response. Then sent back and they replaced but did not include the power cord to plug it in. Then I got a battery error and shortly after got motor failure warning on the FlyMore app. Contacted Drone nerds and their response was to contact DJI for warranty repairs. The drone has 3 hours max usage and they tell me this? Terrible customer service and I’m extremely dissatisfied.

drone nerds is awful! I got ripped off. They are preying on people who send them drones, then they give a reply back that they checked it but theyll have to do more(and they didnt even open it up), but that I needed to pay $499. Then if you dont pay the $104 dollars to send it back, they keep to keep your drone and recycle the parts. What a scam. What a fool I was. Should have just bought a new drone. The drone I wanted fixed was only $600. They wanted $499 to replace the camera...sheesh. sinful.

I wrote a 1 star review on my poor experience with Drone Nerds on their web site and it magically does not show up. Stay away from this rip off company!

DO NOT USE THIS COMPANY! Parrot does not have any repair locations in the United States and will not repair a drone out of warranty. So basically, a Parrot product that brakes out of warranty is just a throw away unit and your money. This was the company Parrot told me to use since they do not care about customers out of warranty. I researched replacing the gimbal myself and found that it is hardware-locked to the drone so replacement parts are useless to the average consumer. I assume Dronenerds has a back room deal with Parrot. I will never purchase any Parrot products again. I expect a company to stand behind their product and have a way for the consumer to economically get repaired when a fairly new drone, with little flying time, needs service out of warranty. I do not feel Parrot, as a company, provides a consumer (Your customers) that service. Anyway, back to DroneNerds. The ANAFI was sent to them for repair. (They are the ONLY company that will repair an ANAFI). The letter below was sent to me weeks after they received the drone. ************************************************************************ Joshua E (DroneNerds) Mar 17, 2021, 5:05 PM EDT Hi Lloyd, We have finished diagnosing your Parrot Anafi and this is what we found. After diagnosing this drone we have come to the conclusion that this Parrot Anafi will need a new camera/gimbal. The camera/gimbal is not responding to commands from the remote and will not complete calibrations, the camera/gimbal is damaged and will need to be replaced. The repairs/labor will be $499 and $35 for return shipping, please let us know how you would like to move forward with this drone. If you have any questions feel free to contact me at (786)708-7807 #EXT 8332 or reply to this email. Please either respond to this email or call us at 786-708-7807. Please reference RMA #XXXXX when you call. We will begin repairs once we have your authorization. Thanks, Joshua Drone Nerds Service Team ************************************************************************ I declined to have the drone fixed by Drone Nerds due to the ridiculous price. The repair price of $499 +$35 + $100 Diagnostics total ($634). The price of an ANAFI is $699.99 from best buy. What a rip-off. I wish I had looked at reviews for them first. On their web page they have 5star reviews (FAKE). Look at other review sights for them to get the truth. I have an order in for a SKYDIO 2 drone that has a better camera, better built, has obstacle avoidance of any drone and is made in the US. Time will tell if Skydio is a good company since they are very new. I just know Parrot is not the company for me.

Dishonest and unprofessional. Straight sat on my aircraft for months then lied about parts availability. By lied, I mean I contacted DJI with the line Drone Nerds tried to sell me and they said it was totally false. Total Losers.

I bought a Parrot Thermal drone for $1900. After 40 minutes of flying it stopped working (the camera would not go up and down) I sent it in for repair, and called them after 6 weeks. they told me the mother board had failed and it would cost me .... get this... $1499 to fix it, plus $67 shipping. This is my second review of Drone Nerds. My first complained that their customer service people never answered my questions about the new drone

I purchased a refurbished phantom 4 pro + and received it on 28th September. It became obvious the following day that there were issues with it. I attempted to contact them via their contact page , sending 4 emails. On 3rd October I sent further emails and it was finally responded on 4th October. I was given three suggestions to rectify the fault, I.e. no GPS, and completed their advice. Nothing changed and no GPS was possible regardless of location. They passed me onto Dji, and that is yet another example of how not to treat customers , and they received my review accordingly. The drone was advertised as fully refurbished, new everything and the standard guarantee applied. Drone Nerds failed to tell me that I had to pay a further 316.57 euros in order to receive the drone when delivered, import tax! That made the refurbished drone the same cost as if purchasing a brand new one via Amazon! This company is a cowboy outfit with absolutely no consideration for its customers, despicable support policy and should not be allowed to trade with the general public. They have sold an item unfit for purpose intended and simply ceased responding to my attempts to make further contact. Do not buy from this ‘company’!