Drone Nerds Reviews | Read Customer Reviews of dronenerds.com

Drone Nerds Reviews | Read Customer Reviews of dronenerds.com

Drone Nerds reviews

250 approved reviews, newest moderated first

Phil
Jun 1, 2022
Good communications
Good communications, I always new what was going on. Professional staff.
Response from Drone NerdsJun 2, 2022
Appreciate your review, Phil!
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Bryan
May 27, 2022
Great service! Rush service is worth it!
Paid for the rush service and it was worth it. Sent and received my drone back in 1 week. It was fast and easy. They sent emails updating me when they received my drone, what the repair was, cost and when it was being shipped back. Will use them again.
Response from Drone NerdsJun 2, 2022
Thank you for your review, Bryan!
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John C.
Apr 29, 2022
Repairs took much longer than expected. Drone was misplaced in the shop.
Drone Nerds received my broken drone on April 1. I made several calls to get a status after the 2 weeks that the site said it could take to get to it. Some said they would look into it. Finally on a subsequent call some body "found" the drone under a tech's desk and the tech was not there. Another call someone said they would have someone look at it and send a quote which I immediately authorized. A few days later I made another call and THEN someone promised and actually made the repairs and FedEx it overnight. Bottom line is that I got it back 4 weeks after I sent it in which was almost 4 weeks after it was received by Drone Nerds. The promotions that I heard made is sound like it would have been much better service. I wonder if Drone Nerd service uses, or should use, a ticket tracking system that flags tickets that haven't been serviced in a given time.
Response from Drone NerdsApr 30, 2022
John - sincere apologies for the inconvenience you experienced. We will make sure that our Service Center reviews your feedback, which we sincerely appreciate, and improves its storage and sorting process. We do have a very large volume of repairs but you are correct that this should not have taken such a long time. Our Service Center does use a Zendesk ticket system that automatically escalates tickets after a fixed amount of time goes by without action. We will ask our IT team to look into the escalation timeframes and see if there's room for improvement in that area as well. Thank you for giving us the opportunity to service your drone. Happy flying!
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Johann
Apr 22, 2022
Have used drone nerds for years on the…
Have used drone nerds for years on the weekend Went to the shop talk to Harold who helped me figure out A small problem with my drone he could have easily sold me a new drone instead he did the right thing and was honest and showed me a glitch that I was personally doing wrong in the operation of my drone that I thought was broken I've always used drone nerds and you can trust them with great prices and the absolutely best service
Response from Drone NerdsApr 23, 2022
Sincerely appreciate your feedback! Thanks for being a loyal customer and we are very happy to be of service! Happy flying!
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JMC M.
Apr 18, 2022
Impressed with ticketing system
Sent Inspire 1 for repair estimate. Ended up deciding to purchase a new drone instead of going through with the repair after getting the estimate back. But was impressed by the ticketing system and how they stayed on top of everything.
Response from Drone NerdsApr 22, 2022
Thank you for your kind review!
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Merl St J.
Apr 1, 2022
My first experience with Drone Nerds…
My first experience with Drone Nerds was great! Robbie is a stand-up guy and took care of my order personally. Nice guy and fun to talk to by the way. Based on my experience, I don't understand the negative reviews. This was my first purchase from Drone Nerds and I will purchase from them again!
Response from Drone NerdsApr 9, 2022
Thank you for your kind words! We are doing our very best to take all feedback into consideration and provide the best possible service to our customers. We look forward to serving you again!
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Jeffrey H.
Mar 23, 2022
Very timely service
Very timely service
Response from Drone NerdsApr 9, 2022
Thank you, Jeffrey! It was our pleasure to be of service!
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Johannes M.
Mar 9, 2022
Responsive communication with the…
Responsive communication with the service team and diligent log in process to document the condition of the drone upon arrival.
Response from Drone NerdsApr 9, 2022
Thank you for your feedback! The service center is continuously improving their communication with each customer, and they ensure that newly received units are photographed so we both know exactly what was received. Thank you for choosing Drone Nerds for your repair needs!
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