Drone NerdsWe are an authorized DJI Dealer & Repair Center offering a full line of DJI products and accessories, customization and upgrades. On top of being a stop shop for all drone related needs, customer satisfaction is our #1 priority. We offer an amazing in store experience, coupled with knowledgeable representatives and an inviting atmosphere.
Drone Nerds (dronenerds.com) has 250 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Keith C.
Luis and the guys at Drone Nerds did a fantastic job repairing and providing Maintenance on our Inspire 2 aircraft! Great customer service!
Response from Drone NerdsApr 9, 2022
Thank you, Keith! We'll pass the feedback to Luis and the Service Team! It's been our pleasure to service your DJI Inspire 2!
Edward P.
I’ve paid to have my mavic mini 2 repaired, it’s been well over a month and I have not received my drone. I received and email over a week ago saying a shipping label has been created, it’s been over a week and it still says pending on fed ex and that they are waiting on the product to arrive. I’m beginning to think I’ve been scammed out of $380 and will be waiting for their response in my drones status this week. I’ll likely end up reporting them to the authorities and making appropriate parties aware that this company is fraudulent.
Response from Drone NerdsApr 9, 2022
Dear Edward: we are sorry for the miscommunication. As you know, we reached out and we've been in communication via more than one service ticket. It would seem the service team believed you did not wish to move forward with repairs and prepared to ship out your order. The repair was completed and the unit shipped when the situation was clarified. FedEx shows the unit was finally delivered to you on March 17. Again, we are sincerely sorry for the inconvenience experienced and we are grateful that you chose our service center for your drone repair needs!
Edgar O.
Tried to buy the 3 pack of refurbished air 2 batteries showed only 1 left so I rushed to buy it, I checked a day later on the status of my order and it showed on back order, contacted customer support their story was someone bought it before I did, I check a couple of days later and it shows again only one left but my order is still on back order. They are clearly playing with people showing they have only 1 left so they rush to buy only to spew the lie that someone else bought it before them. Also I wrote a review of my experience 1 star review and it doesn’t show up in their reviews.
Response from Drone NerdsApr 9, 2022
Dear Edgar: we are sincerely sorry for the inconvenience experienced! We received several reports of some items showing "1 left" when the stock was 0 but perhaps a unit was available in "Open Box" inventory. Our IT team has addressed this issue and it should not be repeating itself. Our Customer Support team was under the impression that if there be one item left and the order went on backorder, it meant someone else checked the item out before you did. Be assured they were in complete good faith. Your feedback does appear and is duly noted and appreciated.
Arlee S.
Drone nerds is trash. Don't recommend you order anything from them. Poor customer service. Never received my order from them but yet can't get a refund.. trash business, and I didn't get my full refund I got everything but the shipping fee back finally, so at least I got back most of my money except for the shipping fee.. wish I would have gotten ALL my money back being I never received anything at all but yet paid full price and shipping fees..
Response from Drone NerdsApr 9, 2022
We are sorry that you feel so strongly about our business. We worked with you every step of the way when you notified us that the carrier had misdelivered your shipment, even though we had a signed proof of delivery. When you eventually started a return, there must have been a mix-up somewhere, because we received a box of canned goods. Be assured that we reported the issue to the carrier as they will conduct their own internal investigation. We are very sorry for the inconvenience you experienced.
Narasimha M.
I brought drone from these guys, they are amazing. I encourage everybody buy from this store they are verygood
Response from Drone NerdsApr 9, 2022
Greetings: we do operate the official DJI Store on eBay, and this is authorized and confirmed by DJI both on their website and on their forum. We are sorry if a kit was missing batteries, and as you mentioned, we rectified the situation as soon as you notified us of this issue. Thank you for your business!
John O.
Ordered the New DJI air2s..Rc Pro, Fly more combo as we don't have them in Australia and Dronenerds were the only place I could find who would send them..... Long story Short, for the first time ever I got Stung with GST and import tax before the drone had even left the USA (Must be a FedEx thing) and was charged almost $350au dollars that had to be paid before Borderforce would even release it. All the savings I made had now just gone with the import taxes and I was really p#ssed off and upset with what had happened telling Dronenerds what happened. The sales assistant I was emailing was not even trying to help me, so I then wanted to communicate with the manager there, but instead got there Customer Support person. Bernardo was his name, and he is an absolute LEGEND who actually refunded me the Import Tax Fees... Love my Air2s and the Rc pro is so convenient. Thankyou Dronenerds for making a really Crapy Sales experience (Stupid Fedex) turn into the best customer service experience I have ever had..
Response from Drone NerdsApr 9, 2022
It's truly been our pleasure to be of assistance!! Happy flying!!
willie C.
This place is a rip off
Eric W.
I sent 2 drones, sparks. They said neither could be fixed and that they would sell me a refurbished one for $199. So I said don't send the old ones back. So they charged me$230 plus shipping and sent the other drones back to me. Their customer support is no good and it's only $20 or $30 ,but we even sent a drone that was able to be fixed and they said they couldn't fix it. I think they do this to most people that don't know about drones.
