Axelheyst
Navigating up-purchase traps is…
Navigating up-purchase traps is disgusting. After you pay, then you are bombarded with page after page of “incidental” items, like filters, hose and hookup hardware - all at ridiculous prices. Most deceptive is the search for the “No Thanks” buttons. You have to scroll, scroll and scroll some more to find a small-print, barely visible opt-out. That deception continues page after page until you tap on the last one at the bottom of the last page … it doesn’t work, nor is it meant to work. So, you scroll back up to see what you might have missed. Nothing. Scroll down again and tap on the last, “No Thanks,” same result, it’s a dead link. Finally, you scroll back up to the top of the page and click on the tiny “x” in the corner and it closes the entire site and you’re back to YouTube. Then you frantically check your bank app to see what happened. During the whole time you were dealing with their despicable traps, they’d already “cashed your check” - the charge had already been made. One more thing: If you refuse to buy any add-ons, the price you pay for the shower head goes up $10 - after you have already submitted your payment info - so, there’s no way to avoid it. Pure fraud. These people are dishonest, and proudly so. Stay away.
Response from DrivseApr 3, 2026
Dear Axelheyst, We sincerely regret the frustration you’ve experienced with the checkout process, including the repeated upsell pages, hidden or non‑functional opt‑out buttons, and the charge being processed before you could properly decline add‑ons. Your concerns about both transparency and billing practices are taken very seriously, and we want to ensure this matter is addressed promptly and fairly. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team