Lisa W.
Item came without the install kit
Item came without the install kit. They wanted me to buy a kit for $50 in addition to the $50 I spent on the shower head and 3 filters. Multiple emails from 4 different CSR's offering discounts, etc. Then they wanted me to return it to China. DO NOT BUY FROM THIS COMPANY. Gonna sell what I have at a garage sale for $.50 Update, they sent me a ton of emails and now they want to make sure I am a real customer
Response from DrivseMar 31, 2026
Hi Lisa, We sincerely apologize for the frustration and disappointment you’ve experienced. We offer a hose and holder that you can purchase separately! We take your concerns very seriously and would like the opportunity to review your case, address the charges, and work toward a proper resolution regarding your concern. Our customer hotline is available Monday to Friday, from 9AM to 6 PM EST, at +1 844 764 0564 or you can email us at [email protected]. Please feel free to contact us during those hours if you have any questions or need assistance. Regards, DRIVSE support team



