Mike M.
Shower is fine …I’m having trouble with…
Shower is fine …I’m having trouble with a subscription…that I never wanted … I purchased 12 extra filters when I purchased the shower head and hose… I was billed 40.00 dollars for a single filter this was the second filter I have received… I don’t need or want any additional filters … and I don’t want any subscription… today is 03/31/26 isn’t on hold for over 2 hours on the phone waiting for a customer service representative and after that long I gave up so…my next move is going to very bad … NOT HAPPY WITH DRIVSE AT ALL
Response from DrivseApr 1, 2026
Dear Mike, Thank you for reaching out. We sincerely apologize for the frustration you’ve experienced with being billed for filters you did not want, as well as the difficulty in canceling the subscription and the long wait times with customer service. We understand how upsetting this situation is and want to assure you that our team is fully committed to resolving this for you as quickly and smoothly as possible. We would appreciate the opportunity to review your case and ensure everything is handled appropriately. In the meantime, you can find more information about our showerhead here: http://shower.drivse.com/learn-more/checkout Our support team is available Monday through Friday, 9 AM to 6 PM EST, at +1 (844) 764-0564, or you can email us anytime at [email protected]. Please feel free to contact us at your convenience—we’re here to help every step of the way. Thank you for your patience and understanding. Best regards, DRIVSE Support Team