Drivo Rent A CarReviews of drivo.com

Excellent service...

We had a situation while renting our vehicle and the Manager handled our situation really well.

This place is a huge scam, just read literally every review posted on google, yelp, Facebook, it tells you all you need to know. They rent shoddy cars, force you into getting their insurance, then file claims and want you to foot the bill. I have never regretted anything more than renting from this fraudulent company. They are going to seriously injure or kill someone with their poorly maintained cars and in the meantime will try and steal as much money from victims as possible. I encourage anyone with the same encounter to file reports with the BBB and the DA’s office because they need to be shut down. Their staff is blindly doing what they’re told and deliberately leave out information so that they can charge you for an already trashed car later.

This was the worst rental experience of my life. I went to their 408 Carnegie Ave location in Jersey. They start off by not having the car type that I reserved. Ended up with a minivan. But that was the least of my worries. I paid for insurance on the vehicle, got a slight scratch on the wheel well and I'm now getting charged over $5,700 for repairs. Thats insane. Stay away from this company at all costs. It's a complete scam!! How does a scratch cost $5,700?!? I wish I could drop my rating to 0. Please beware of this company. They responded but just gave me their office number. I was connected to one of their front desk employees that then told me that he doesn't handle these matters. Once again this place is a scam. Their insurance doesn't cover anything and they're trying to charge me to repair the vehicle for all its previous damages.

Never again!! I got pulled over and was almost left on a highway in the middle of the night bc they rented me a car that had no registration for almost a year. When I called the next morning they had the nerve to ask me of I could drive it back to them. I am still waiting for a manager to call me back to get refunded for a car I had no more than 1 hour. Do not rent from Newark Airport location. You get what you pay for.

This has been my 5th time renting with Drivo experience a lot better customer service has improved. I would definitely rent again. Great prices.

I never knew Ace Rent a car existed until this past week. I had some issues with the added protection but Nick helped me a lot to resolve the issue. During the ride in the shuttle several customers were complaining but I wish I can correct them after Nick had helped me. He was constantly on the phone and he really proved customers are always right! Hope to see you again ACE !

The first car they gave me began overheating on the first day so I had to return to the rental lot (an hour away) to exchange it for a different car. The 2nd one was a great car and I had no issues. However, when I returned the car, I received the receipt stating that there was no damage and everything was fine. When I called 5 days later to see why my deposit had not yet been released, I was told there was damage to the car. I've spoken to a manager who still can't tell me how damage was discovered AFTER the car was returned and the receipt was sent stating there was no damage. It was a brand new car... I know for a fact there was no damage to it. Now I can't get anyone to call me back with an explanation. As a travel agent, I will certainly never have a client rent through Drivo ever again.